What are the responsibilities and job description for the Help Desk Support Analyst position at Oxford Solutions?
Oxford Solutions an opening with our client for a Help Desk Support Analyst to support a variety of client environments. This is a great opportunity if you are an IT professional with solid troubleshooting skills who enjoy working directly with end users in a fast-paced support setting.
Responsibilities
Provide technical support for hardware, software, and basic network issues
Respond to support requests via phone, email, and ticketing systems
Troubleshoot and resolve issues related to Windows operating systems and common business applications
Assist users with account access, system navigation, and general IT inquiries
Escalate more complex issues to appropriate teams when necessary
Document support activities, resolutions, and system updates accurately
Collaborate with internal IT teams to ensure timely issue resolution
Qualifications
2 to 4 years of experience in a help desk or IT support role
Associate or Bachelor’s degree in IT or related field preferred
Experience working with ticketing systems and end-user support tools
Working knowledge of Windows environments, Microsoft Office, and basic networking concepts
Familiarity with Active Directory, VPNs, and general system administration tasks is a plus
Strong communication skills with the ability to explain technical concepts clearly
Ability to manage multiple tasks and prioritize in a high-volume support environment
This opportunity offers hands-on experience across different IT environments, with potential for long-term growth.
Salary : $24 - $26