Front Desk Supervisor

Job Title: Front Desk Supervisor

Department: Front Desk

Job Summary: Oxford Athletic Club is the most extensive private health and fitness club in the Pittsburgh area and is nationally recognized by the Health & Fitness Association (HFA).

We are currently seeking a full-time Front Desk Supervisor to service the Front Desk/Pro Shop at Oxford Athletic Club for daytime, evening and weekend shifts. Must work at least 1 weekend shift. This is a full time position and requires working at least 30 hours a week. The main duties of this role are to greet members and their guests with a smile while maintaining a dynamic and energetic personality. We want someone who can engage with members and ensure their experience at our club is a positive one! While monitoring club traffic, work to maintain a smooth and efficient execution of all Front Desk functions and have a thorough understanding of all club procedures, functions, programs and facilities. Collaborate and create a friendly, inviting atmosphere to assist in building member retention and to welcome prospective members. Assist in the day-to-day Pro Shop operations.

Job Relationships: Reports to: Front Desk Manager

Status: Hourly, Non-Exempt

Essential Job Duties:

• Outstanding Customer Service Skills.
• Exhibits a “Member Friendly and Member First” mentality and ‘actions without excuses”.
• Meet and greet every member entering and exiting the Club with a smile and warm welcome, answering incoming phone calls. Assist membership with any admin needs.
• Provide a high level of personalized attention to members. Staff on duty should be constantly monitoring the area and making eye contact with members.
• Assists/manages Front Desk and Pro Shop schedule
• Hosts monthly front desk meetings and creates an agenda for each meeting
• Must have the energy to stand for up to 6-8 hours per shift to keep up with the energy of our club and be comfortable operating the Front Desk for 6-8 hour shifts.
• Monitors check-in process to ensure only active members and their guests are accessing the facility and implements any notes that appear on members’ accounts.
• Assists with and promote special events and programs to the Club Membership by keeping current with Club events, flyers, and meeting information. Drive initiatives and campaigns.
• Resolve any Member issues through effective customer service skills and by referring issues to the appropriate manager.
• Connect with managers to share important department information.
• Enforces current OAC Club and departmental policies by keeping current with changes and utilizing effective communication skills.
• Performs first aid and emergency responder techniques by maintaining CPR/AED and First Aid Certification. Must be aware of appropriate emergency response and implement procedures/responses appropriately when MOD.
• Operate computer POS with facility operations software.
• Supports supervisors and fellow staff in providing quality programs and services to our members as well as incorporating an atmosphere where we are constantly striving to exceed our expectations.
• Responsible for scheduling employees.
• Responsible for Training the front desk employees.
• Must participate in our Manager on Duty Program.
• Must work at least one day on the weekend.
• Perform other duties assigned by the Front Desk Manager, Director of Operations or President.

Skills:

• Energetic, enthusiastic, and pleasant
• Outstanding Customer service skills
• Basic computer knowledge
• Excellent verbal/written communication and promotional skills
• Grasp new and existing procedures while working in a potentially stressful environment

Qualifications:

• Maintain a professional manner, discretion, and appearance
• Must be able to work independently and possess an outgoing personality

Required Education and Experience:

• Retail or customer service-based employment

Preferred Education and Experience:

• Current CPR and first aid certification
• High School degree or GED

Physical Demands:

• Must have the energy to stand for up to 6-8 hours per shift to keep up with our club

FLSA Classification: Non-Exempt [Indicate exempt or non-exempt]

Benefits:

• Dental insurance
• Employee discount and membership
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• 401k

Salary Grade/Level: Full-Time, $15.00-$17.00/hour

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Ability to Commute:

• Wexford, PA 15090 (Required)

Ability to Relocate:

• Wexford, PA 15090: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17