What are the responsibilities and job description for the Front Desk Agent - Tropic Hideaway RV Resort position at OWA Parks & Resort?
You will set the stage for our guests as the first impression, welcoming face, and primary point of contact for guests at Tropic Hideaway RV Resort. This role ensures an exceptional guest experience by managing arrivals, departures, site assignments, and guest inquiries. A successful agent blends hospitality with efficient administrative skills to maintain our resort's relaxing, tropical atmosphere.
DUTIES AND RESPONSIBILITIES:
- Greet guests with a friendly, professional attitude
- Complete guest check-in and check-out procedures accurately and efficiently
- Manage reservations, payments, and daily reports using the property management system
- Answer phone calls, emails, and guest inquiries in a timely manner
- Provide information about resort amenities, local attractions, and activities
- Address guest concerns and resolve issues promptly while maintaining excellent customer service
- Maintain an organized, clean, and welcoming front desk area
- Coordinate with housekeeping, maintenance, and management to ensure guest satisfaction
- Follow company policies, cash-handling procedures, and safety standards
- Assist with special events and other front office duties as assigned
QUALIFICATIONS:
- High school diploma or GED
- Minimum of 1 year of experience in customer service, front desk hospitality, retail or similar; previous experience in an RV resort, campground, or hotel setting is preferred
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- Basic computer skills and ability to learn reservation software
- Cash handling and administrative experience preferred
- Ability to work weekends, holidays, and flexible shifts
- Hospitality, hotel, campground, or RV resort experience is preferred but not required
What We Offer:
- Friendly team-oriented work environment
- Opportunity for growth within Tropic Hideaway RV Resort
- Employee discounts and resort perks
- The opportunity to help create memorable vacation experiences for our guests
Interested applicants can apply directly to www.visitowa.com/employment.
To maintain document integrity and ensure optimal system processing, please submit your resume and supporting files in PDF format.
To maintain document integrity and ensure optimal system processing, please submit your resume and supporting files in PDF format.