What are the responsibilities and job description for the Lead Concierge position at Ovation by Avamere?
Lead Concierge
Schedule: Full-time Day Shift - Occasional Weekends Availability Needed
Pay Range: $20-$22 / hour
Location: Ovation Sienna Hills | 1525 East Ovation Place, Washington, UT 84780
Apply online at https://teamavamere.com/
Job Responsibilities
- Supervise, coach, and support concierge/front desk team members
- Assist with scheduling, training, and performance feedback
- Ensure consistent service standards and professionalism across all shifts
- Step in to support front desk coverage as needed
- Create a warm, welcoming environment for residents, families, and visitors
- Address questions, concerns, and requests in a timely and professional manner
- Build positive relationships with residents and ensure a high level of satisfaction
- Support new resident move-ins and provide orientation to community services
- Oversee daily front desk functions including phones, greeting guests, and managing inquiries
- Coordinate communication between departments (nursing, dining, maintenance, activities, etc.)
- Maintain accurate logs, documentation, and message tracking
- Ensure security and safety procedures are followed (visitor sign-in, emergency protocols, etc.)
Qualifications:
- Must be able to read, write, speak, and understand the English language.
- High school diploma or equivalent required; some college preferred
- 1–3 years of experience in customer service, hospitality, or senior living
- Prior leadership or supervisory experience preferred
- Strong communication, organization, and problem-solving skills
- Ability to multitask and remain calm in a fast-paced environment
- Proficiency with computers and office systems (Microsoft Office, scheduling systems, etc.)
- Passion for working with seniors and providing exceptional service
Benefits:
At Ovation, we believe caring for others starts with caring for our own teams. Our benefits are designed to support your well-being, growth, and peace of mind—so you can focus on making a difference every day.
Employees are Benefits-eligible at 30 hours/week. Coverage begins the 1st of the month following hire
- Medical, Dental & Vision Coverage – Regence medical plans (PPO & HDHP), Delta Dental (with orthodontia), and VSP vision
- Employee Assistance Program (EAP) – Free, confidential support for mental health, stress, family needs & work/life balance (Canopy)
- Paid Time Off (PTO) – Flexible PTO program combining vacation, sick, and holiday time
- Paid Holidays – Six recognized holidays, with premium pay for eligible hourly employees
- 401(k) Retirement Plan – Available after 90 days, with discretionary employer match
- Health Savings Account (HSA) – Employer contributes up to $600/year for HDHP participants
- Flexible Spending Accounts (FSA) – Medical, Limited, Dependent Care, and Commuter options
- Supplemental Insurance Options – Accident, Critical Illness, Hospital Indemnity, Life & Disability (Sun Life)
- Legal Insurance – Affordable access to legal support for common life needs
- Pet Insurance – Discounted plans through Wishbone
- Employee Discounts – Savings on travel, entertainment, electronics, fitness & more (Tickets at Work)
Ovation by Avamere is an Equal Opportunity Employer and participates in E-Verify