Scale Operations Technician - Full Time

Under general supervision of the Recycling Superintendent and the Solid Waste Superintendent, the Scale Operations Technician processes customer transactions, coordinates shipping of recyclable materials, monitors tipping fees, sends invoices, coordinates special waste information, and maintains appropriate records.

Location:

1419 Holland Road

Appleton, WI 54911

Hours For This Role Are

Monday - Friday 7:30am - 4:00pm; Saturday 6:30am - 12:30pm (on a rotational basis) with possibilities of overtime.

To be successful in this role in the first year you would:

• Learn to process transactions
• Be familiar with the site and our programs
• Be comfortable answering questions both in person and via the phone
• Able to learn shipping of recyclable commodities including the scheduling and the scale transactions.
  
  

The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Prepares Bills of Lading and schedules shipments of outgoing commodities; assists haulers in proper load requirements and coordinates loading activities.
• Maintains approved credit accounts, confirms accuracy of invoices and sends invoices to customers, and files department copies.
• Compiles and records department reports for commodities entering and leaving the department; interacts with partner counties for proper accounting and tracking of incoming materials.
• Preforms Scale Operations Center cashier work to include inspecting trucks and vehicles hauling refuse to determine type, weight, and volume of material; compute and collect fees; operate computer software and issue receipts, total daily fee receipts and refuse amounts; prepare bank deposits; and provide information and direction to the public regarding proper dumping, recycling materials, and restricted hazardous materials.
• Balances the cash drawer and makes daily deposits to the County Treasurer's Office.
• Serves as central base for Solid Waste radio, dispatches appropriate personnel as necessary.
• Coordinates special waste information.
• Checks monthly reports to verify payments received, follows-up for collection of past due accounts.
• Actively participates in LEAN and process improvement projects throughout the department and leads assigned projects
• Works closely with customer base to initiate any changes in software or operational needs
• Tracks waste diversion efforts done throughout the department
• Conducts weekly load inspections in the landfill
• Manages the Tare Weight Schedule program to insure all tare weights of all vehicles entering the facility are accurate
• Develops and implements Landfill Diversion and Resource Recovery Programs under the supervision of the Recycling Superintendent and Solid Waste Superintendent
• Provides informational briefings to haulers on an as needed basis on correct load identification processes at the unattended scale
• Monitors the Public Drop Off area to insure all materials are properly segregated for processing and/or landfilling
• Monitors the Asbestos Delivery Program to insure haulers information, weights and burial locations are recorded accurately
• Answers telephone and greets customers, addresses questions, and directs accordingly.
• Prepares correspondence and reports as required.
• Assists in ordering supplies from vendor, completes and processes vouchers for payment.
• Cross-trains with other administrative staff and serves as backup to various administrative duties.
• Maintains regular and predictable attendance, works overtime/extra hours as required.
• Performs other duties as assigned.
• Graduate from high school or G.E.D. supplemented with accounting courses, experience operating computers and general office equipment desired.
• Or any combination of education and experience that provides equivalent knowledge, skills, and abilities.
• Not required upon hire however, we would be willing support the employee in receiving the following certification: Certifications and/or additional training would include but not limited to technical training through SWANA - Solid Waste Association of North America, Fox Valley Technical Degree Certification in Accounting, or WDNR Operator Certification Program.
• Knowledge of and demonstrated ability to harmonize and align with the mission/vision/purpose/core values/goals of the Department and County and comply with all policies, and procedures of the Outagamie County Rules and Terms of Employment.
• Knowledge of general accounting principles, and ability to solve accounting problems.
• Knowledge of Solid Waste requirements and control processes.
• Knowledge of and ability to use computer software and applications used by the department.
• Ability to operate general office equipment such as copy machine, fax machine, telephone, two-way radio, etc.
• Ability to use tact and diplomacy when dealing with co-workers, county official or officers, customers, and general public, etc.
• Ability to organize and maintain accurate and complete records, and prepare clear and comprehensive reports.
• Knowledge of and demonstrated ability to conform to goals, policies, and procedures of the Department as well as the Outagamie County Work Rules and Terms of Employment.
• Ability to navigate and be proficient in standard office computer applications including Microsoft Word, Excel, PowerPoint, and Outlook, and able to be able to efficiently create documents, manage spreadsheets, deliver presentations, and communicate effectively via email.
• Demonstrated ability to comply with appropriate safety regulations.
• Ability to effectively communicate in English and understand and follow written and oral instructions.
• Ability to work semi-independently making sound decisions using good judgment.
• Demonstrated reliability in attendance and flexibility to work hours.
• Ability to budget time and schedule work to efficiently complete tasks.
• Ability to organize and schedule work effectively and cooperatively with co-workers.
• The physical environment requires the employee to work nearly always in an office environment but may be outside on occasion. May on occasion be exposed to loud sounds and distracting noise levels from office equipment and outside noise from vehicles coming to drop off and surrounding areas.
• Ability to walk, lift, carry, push, pull, or otherwise move objects up to 20 pounds, understanding and utilizing proper body mechanics.
  
  

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.