Key Account Manager

Ourvita is the largest Europe-based CDMO for food supplements, with a strong global presence. Backed by over 3,000 dedicated professionals worldwide, we pride ourselves on a customer-centric approach and a culture built on expertise, resilience, service quality, and consumer insight—working together to create innovative and impactful solutions. Our vision is to make high-quality health and medical products accessible whenever and wherever they are needed, transforming lives and advancing healthcare globally. Through our commitment to development, distribution, and strategic partnerships, we strive to deliver excellence across the entire value chain. We are currently seeking a skilled and experienced Key Account Manager to join our team and contribute to this mission.

The Key Account Manager will be responsible for growth and management of our Key customers’ business. As the main point of contact for a group of existing Key customers, you will develop and maintain strong relationships, provide strong customer service and be responsible for upselling and cross selling our products and capabilities.

Your responsibilities will include:

• Act as lead contact for Key accounts, managing relationships including regular communication to understand current and future business, and discuss needs.
• Build and strengthen customer relationships to achieve long-term partnerships.
• Responsible for existing Key customers’ Monthly HBI KPI’s and Quarterly Business Reviews to customers and internal business leaders.
• Work with other HBI businesses to cross sell to common existing customers.
• Schedule regular innovation sessions to present trends and prototypes.
• Proactively solicit, present, and see through cost savings initiatives.
• Maintain and grow knowledge of customer's business, competition, and industry.
• Work closely with internal functions to deliver business objectives that drive value to our customers.
• Overall responsibility for AM activities in successfully launching customer’s products within timelines.
• Overall responsibility for existing customer’s pricing, through development and annually.
• Responsible for strategic planning, budgeting, and forecasting of our existing customers.
• Maintain accurate customer records, keeping track of any contract updates and renewals.
• Utilize data to gain insights, competitive advantages, and identify white space to expand sales within existing customers.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers.
• Create Account Plans for each key customer, highlighting strategies to develop business opportunities
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Utilize Project Management tools to onboard customers, sponsor projects and serve as key contact.

Other Duties and Responsibilities:

Understand and adhere to Good Manufacturing Practices.

Safety Protocol:

• Stop any observed unsafe acts and obey facility safety rules and procedures.
• Correct or report any observed safety hazards.
• Support safety policies and programs.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as deemed necessary from time to time.

Qualifications:

Education / Experience / Certifications:

• Bachelor’s degree in business, sales, marketing or similar field preferred.
• Eight years or more of account management experience required.
• Two years or more in a manufacturing environment
• Familiarity or prior experience in the Nutraceutical, Food/Beverage industry, or packaging experience highly preferred.
• An equivalent combination of education and/or experience may be considered.

Skills Required:

• Ability to multi-task and adapt to a changing and fast paced environment.
• Effective communication skills and ability to inspire collaboration and teamwork.
• Ability to plan and manage at both the strategic and operational levels.
• Willingness to adhere to all principles of confidentiality.
• Must value operating in a collaborative work environment.
• Capable of interaction at all levels of the organization.
• Computer familiarity is a requirement, particularly with Microsoft Office Programs, CRM Systems and ERP Systems.

At Ourvita, we are committed to providing our employees with a supportive and engaging work environment that fosters growth and development. We offer competitive market pay, annual bonus, and a benefits package including:

• Medical, Dental, and Vision coverage
• Basic Life, Accidental Death and Dismemberment (AD&D), Short Term Disability (STD) and Long-Term Disability (LTD) benefits at no cost to employees
• Retirement Plan 401(k) match
• Holiday pay and Paid Time Off (PTO)
• Opportunities for advancement
• Fitness discounts
• Tuition Reimbursement

If you are a motivated and skilled Key Account Manager with a passion for excellence, we encourage you to apply today and join our dynamic team at Ourvita.