What are the responsibilities and job description for the Brand Reputation Specialist position at Ouro?
About The Company
Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.
Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.
Since Ouro's founding in 1999 by industry pioneers Roy and Bertrand Sosa, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with regional offices around the world. Learn more at www.ouro.com.
Responsibilities
Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.
Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.
Since Ouro's founding in 1999 by industry pioneers Roy and Bertrand Sosa, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with regional offices around the world. Learn more at www.ouro.com.
Responsibilities
- Responding to social media comments and messages, reviews and complaints within SLA.
- Demonstrate sound judgment in decision making, appropriate communication methods and excellent written communication skills.
- Collaborate with leaders and colleagues across organizations in the investigation and handling of high-profile sensitive issues for corporate reputation purposes.
- Support leaders with rapid response communication related to volatile and fast-moving issues with tight deadlines.
- Create, maintain and embrace a highly positive work environment.
- Reporting trends to leadership concisely and in a timely manner.
- Brand Reputation Management experience preferred.
- Bachelor’s degree in marketing, communications, or related field or equivalent experience/training.
- Bilingual Preferred (Spanish)
- Excellent written and verbal communication skills
- Outstanding organizational, time management, creative thinking, and problem-solving skills.
- Exceptional interpersonal, collaborative and problem-solving skills
- Ability to work independently with minimal supervision
- Ability to prioritize and handle multiple tasks effectively
- Strong initiative and solid judgment abilities/skills
- Ability to work varied hours, including nights, weekends and holidays