Guest Experience Director

Ottalaus Salon | South Jordan & Lehi, UT

34–40 hours per week

At Ottalaus Salon, we believe luxury isn't just beautiful hair—it's how people feel from the moment they walk through our doors.

We are looking for someone who believes exceptional guest experiences don't happen by accident. They are created intentionally through attention to detail, genuine hospitality, consistency, and ownership.

This is not a traditional front desk position.

This is a leadership opportunity for someone who is passionate about luxury hospitality, enjoys achieving measurable goals, and wants to help shape the guest experience across both of our salon locations.

If you're looking for a job where you'll simply answer phones and check guests in, this probably isn't the right fit.

If you're excited about creating unforgettable experiences, building relationships, coaching others, improving systems, and helping a business grow, we'd love to meet you.

As our Guest Experience Director, you'll become the guardian of the Ottalaus guest experience.

Your role is to ensure every guest receives an elevated, consistent experience while supporting our salon managers in growing the business through exceptional hospitality, guest retention, retail sales, and operational excellence.

• Creating an exceptional luxury experience for every guest
• Leading front desk hospitality standards across both salon locations
• Driving prebooking and securing guests' next visits
• Increasing retail sales through thoughtful product recommendations
• Monitoring and reporting guest experience KPIs
• Training and coaching front desk team members and rotating cosmetologists on our hospitality standards
• Maintaining consistency in guest communication and follow-up
• Handling guest concerns with professionalism and confidence
• Partnering with salon managers to improve systems, guest retention, and overall salon performance
• Looking for opportunities every day to improve the guest experience

• Notices the details that others miss.
• Loves helping people feel seen, valued, and cared for.
• Is confident having conversations that lead to retail sales and future bookings.
• Thrives in a fast-paced environment and enjoys being busy.
• Takes ownership instead of waiting to be told what to do.
• Is organized, dependable, and solutions-oriented.
• Communicates with warmth, professionalism, and confidence.
• Is comfortable being measured by results.
• Wants to help build something bigger than themselves.

• Luxury hospitality
• High-end retail
• Salon, spa, or wellness
• Boutique hotels
• Concierge or guest services
• Customer experience
• Sales-focused service environments

Salon experience is appreciated but not required. Hospitality mindset is.

• Guest satisfaction
• Prebooking percentage
• Retail sales
• Guest retention
• Review generation
• Consistency of the guest experience
• Front desk standards across both locations
• Positive collaboration with our salon managers and service providers

• Starting pay: $17.00/hour during the introductory period
• 34–40 hours per week
• Performance review after the introductory period with opportunities for wage increases based on performance and contribution
• Growth opportunities as Ottalaus continues to expand

We're intentionally selective because this position plays a significant role in protecting our brand.

If you're someone who naturally creates memorable experiences, enjoys achieving goals, takes pride in professionalism, and believes hospitality is an art, we encourage you to apply.

To help us get to know you, please include a short paragraph with your application answering this question:

"Describe a time you created an unforgettable experience for a customer or guest. What did you do, and why do you think it made such an impact?"

• Applications submitted without this response will not be considered.