Guest Experience Intern

CORE VALUES:

• Embrace Memories: Celebrate good times and keep it classic! 
  

• Never Settle: When faced with the opportunity to do work, never settle for anything but great and detailed work. 
  

• Always Safe: Our recreation comes with risks, but we are never negligent to hazards or unsafe conditions. 
  

• Make Experiences Affordable: Always find a better way for guests and the company to make every experience more affordable. 
  

• Obsess Over Our People: We are nothing without our people -- our staff and guests. 
  

• Rush to Serve Well: When we see guests waiting in line, we rush. When we see a team member struggling, we rush. 
  

PURPOSE OF THE POSITION: We are hiring a Guest Experience Intern on behalf of our parent company, which oversees the following brands: Classic Fun Center (Orem), Ritz Magic Wheels, Ritz Eats & Sweets, RollCall, The Alley, East End Skating, and Infly.co. For this position, we are looking for someone who is versatile and willing to do many types of work. They will participate in a variety of projects to help optimize our guest experience. These projects will vary in scope and there will be plenty of opportunity to gain new skills.

KEY RESPONSIBILITIES:

• Design and run mystery shopper checklists
  
• Measure wait times, guest flow, and signage clarity - evaluate layouts
  
• Collect guest feedback; track top issues and wins
  
• Support community outreach to schools, youth orgs, and partners
  
• Work on various projects to improve the guest experience

Requirements

• Desire to be a part of a start-up or growing small business 
  

• Willing to challenge existing ideas and methods
  

• Creative problem solver
  

• Friendly communicator who likes working with people!
  

• Strong writing, analytical, and communication skills
  

• Understanding of project management and execution
  

• Enjoys research and observation
  

Benefits

• Free food and drinks
  
• Free access to our entertainment offerings for you and your family
  
• Partial-remote work options
  
• Super flexible schedule
  
• No redundancy - make a huge impact right away
  
• HQ parties