What are the responsibilities and job description for the Rooms - Houseperson position at OTH Hotels Resorts?
Where Hospitality Becomes Unscripted.
Job Summary
At OTH Hotels Resorts, we don’t believe in service that’s scripted—we believe in hospitality that’s human. As a Housekeeping Houseperson, your role is essential in creating a seamless and supportive environment for both guests and your fellow team members. You’re not just delivering supplies or taking out trash—you’re setting the stage for comfort. Every item you stock, every cart you prepare, and every space you refresh behind the scenes helps our Room Attendants and public area teams shine. You are more than a houseperson—you’re the quiet force behind the experience. When empowered with our Unscripted Hospitality mindset, your efforts ensure that everything flows smoothly so our guests feel the care in every corner.
Key Responsibilities
Unscripted Hospitality is more than a service philosophy—it’s a culture of care, empowerment, and personal connection. Every role matters. And in yours, you’ll be trusted to act with heart, to go beyond tasks, and to contribute meaningfully to each guest’s experience—even without the spotlight. At OTH Hotels Resorts, your work is seen, your impact is felt, and your efforts help build moments guests will remember.
Join Us
If you’re ready to be part of a team where support matters, where no effort goes unnoticed, and where care is always behind the scenes—this is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts.
This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.
Job Summary
At OTH Hotels Resorts, we don’t believe in service that’s scripted—we believe in hospitality that’s human. As a Housekeeping Houseperson, your role is essential in creating a seamless and supportive environment for both guests and your fellow team members. You’re not just delivering supplies or taking out trash—you’re setting the stage for comfort. Every item you stock, every cart you prepare, and every space you refresh behind the scenes helps our Room Attendants and public area teams shine. You are more than a houseperson—you’re the quiet force behind the experience. When empowered with our Unscripted Hospitality mindset, your efforts ensure that everything flows smoothly so our guests feel the care in every corner.
Key Responsibilities
- Support Room Attendants by stocking carts with linens, amenities, and supplies at the start of and throughout each shift.
- Respond promptly to housekeeping and guest requests for items such as towels, toiletries, cribs, and rollaways.
- Maintain cleanliness in hallways, service closets, stairwells, and back-of-house areas.
- Remove trash and soiled linens from guest floors and deliver to proper disposal or laundry areas.
- Assist in public area cleaning as needed, ensuring lobbies, elevators, and restrooms are tidy and inviting.
- Handle guest requests with courtesy and efficiency, treating every interaction as an opportunity to make a positive impression.
- Report any maintenance concerns or safety hazards to the appropriate department.
- Ensure housekeeping closets and storage areas are clean, stocked, and organized.
- Uphold guest privacy and safety by following all hotel policies and security procedures.
- Collaborate with housekeeping and engineering teams to ensure daily operations run smoothly.
- Someone who thrives behind the scenes and takes pride in being a reliable team player.
- Attentive to detail and focused on supporting others so they can succeed.
- Physically able to meet the demands of the role, including lifting up to 50 lbs, pushing carts, and being on your feet throughout your shift.
- Comfortable working independently and adapting to shifting priorities.
- Friendly, approachable, and motivated to create a positive atmosphere for guests and coworkers.
- Open to flexible scheduling, including weekends and holidays.
- Basic English communication skills required; bilingual abilities are a plus.
- Prior hotel or custodial experience preferred but not required—we’ll train the right person with the right attitude.
Unscripted Hospitality is more than a service philosophy—it’s a culture of care, empowerment, and personal connection. Every role matters. And in yours, you’ll be trusted to act with heart, to go beyond tasks, and to contribute meaningfully to each guest’s experience—even without the spotlight. At OTH Hotels Resorts, your work is seen, your impact is felt, and your efforts help build moments guests will remember.
Join Us
If you’re ready to be part of a team where support matters, where no effort goes unnoticed, and where care is always behind the scenes—this is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts.
This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.