Salesforce Business Systems Analyst

• On-site in Atlanta, GA No Sponsorship Available or Third Parties******* Position Summary
  
  

Osmose Utilities Services, Inc. is seeking an experienced Senior Business Systems Analyst – Salesforce to serve as a strategic partner between business and IT. This role drives Salesforce-based solutions supporting sales, operations, and enterprise processes, ensuring alignment with business objectives and platform best practices.

Key Responsibilities

• Serve as a liaison between business stakeholders, IT leadership, and technical teams.
• Lead discovery and requirements gathering for complex Salesforce initiatives.
• Translate business needs into functional requirements, user stories, and acceptance criteria.
• Partner with architects, administrators, developers, and vendors to design scalable solutions.
• Provide subject-matter expertise and guidance on Salesforce platform capabilities.
• Communicate solutions to offshore development team members
• Provide hands-on Salesforce Configuration solutions
• Execute system tests, prepare user-acceptance tests,, prepare deployments and conduct readiness, and validate changes post-implementation.
• Initiate process improvement efforts.
• Contribute to data governance, reporting, and system optimization efforts.
• Mentor junior analysts and contribute to Business Systems standards and best practices.
  
  

Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or equivalent experience.
• 5 years of experience as a Business Systems Analyst or Salesforce Business Analyst.
• Strong hands-on experience with Salesforce (Sales Cloud, Revenue Cloud, preferred).
• Proven ability to lead complex, cross-functional initiatives.
• Experience working in Agile environments using tools such as Azure DevOps, Jira, etc..
• Excellent communication and stakeholder management skills.
  
  

Nice to Have

• Experience with any CPQ (Configure, Price, Quote) or Revenue Cloud.
• Salesforce Administrator or Business Analyst certifications.
• Experience with system integrations and enterprise reporting.
• Background in utilities, field services, or infrastructure industries.
  
  

Why Join Osmose?

Join a company focused on safety, sustainability, and resilient infrastructure, offering competitive compensation, benefits, and growth opportunities in a highly visible senior role.