What are the responsibilities and job description for the Physical Therapy Technician position at Orthopedic Specialists of Northwest Indiana, LLC?
Job Summary
The Physical Therapy Tech will serve as a liaison between the Therapy department, its patients, and staff. The PT Tech will facilitate communication with patients, all clinic staff, referral sources, insurance companies, and all corporate departments. This role delivers the highest level of customer service to ensure that patients receive the utmost care, consideration and is an integral part of the clinic success.
Qualifications:
- Minimum of a high school diploma or GED required
- Strong background in providing excellent customer service skills preferred
- Proficient with Microsoft Word, Outlook, and Excel
- Knowledge of healthcare insurance benefits and coverage preferred
Responsibilities:
- Creation and maintenance of an environment that ensures the highest level of customer service.
- Provide professional, friendly, and compassionate service to all patients and staff in person and/or via telephone communication.
- Set expectations for physical/occupational therapy services including but not limited to patient intake paperwork, insurance benefits, preauthorization, outcome measures, payment on account and layout per company best practices.
- Accurately schedule and register patients.
- Inform patients of insurance benefits, including patient cost share and payment options.
- Collect patient balances, co-payments, self-pay and durable medical equipment payments per company guidelines.
- Timely communication via email, phone, and/or in person.
- Manage the communication of patient progress to physicians, nurse case managers, adjusters, attorneys via fax, email or phone.
- Support the Physical Therapy Manager with daily operations of the clinic.
- Maintain flexibility to perform rehabilitation aide position requirements if and when clinic requires support
- Occasionally help as a rehab tech based on office demands, which includes, but not limited to:
- Cleaning tables, equipment, floors
- Set up patients on electrical stimulation, hot pack, cold pack, ultrasound
- Help clean up equipment left out in the therapy gym
- Help set up or demonstrate exercises for patients per therapist instruction
Physical Requirements:
- Ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
- Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
- Occasionally lift and/or move up to 20-25 pounds
- Fine hand manipulation (keyboarding)