Therapy Coordinator

KICK for the GOAL

OrthoArkansas' core values

KINDNESS

People are happier after interactions with you because you are kind and pleasant.

INTEGRITY

Always doing the right thing, especially when no one is looking.

CONSCIENTIOUSNESS

Strive for excellence in all that you do, paying special attention to the details that make a difference in patient care and teamwork.

KNOWLEDGE

Be a lifelong learner.

Position Overview:
The Therapy Coordinator at OrthoArkansas serves as a liaison between therapists, physicians, patients, and other departments to support the coordination of therapy services across our clinics. This role focuses on facilitating appointments, managing communication, and ensuring a positive and efficient experience for patients receiving therapy. The Therapy Coordinator plays a key role in supporting the daily operations of the therapy department through scheduling, communication, and administrative assistance.

Key Responsibilities:

• Scheduling & Coordination
  • Schedule, coordinate, and reschedule therapy appointments using the Electronic Medical Records (EMR) system.
  • Maintain and update therapist schedules to ensure accuracy and availability along with building relationships with the providers across all locations.
  • Assist with patient referrals and direct patients to the appropriate therapy locations.
• Communication & Patient Support
  • Screen and direct calls using EMR messaging, ensuring timely communication with physicians and other departments.
  • Answer patient questions about the therapy process with clarity and professionalism.
  • Assist with marketing and communication efforts with external therapy clinics as needed.
• Administrative Support
  • Manage document processing including scanning, faxing, and handling incoming faxes.
  • Provide assistance with registration and check-out processes when necessary.
  • Assist with data tracking using Excel.
  • Maintain compliance with HIPAA and all OrthoArkansas policies and procedures.
• Additional Duties
  • Perform other related tasks as assigned to support the smooth operation of therapy services and patient care.

Qualifications:

• Education & Experience
  • High school diploma or GED required.
  • 0 to 6 months of related experience and/or training, or an equivalent combination of education and experience.
  • Emphasis on clerical or office-related skills is preferred.
• Skills & Abilities
  • Strong organizational and time-management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to multi-task in a fast-paced environment and work effectively with patients and team members.
  • Professional demeanor and a customer-service mindset.

Software Skills:

• Basic: Word processing, typing.

Perks of This Position:

• Impactful & Rewarding Work – Play a vital role in helping patients access and navigate their therapy care with ease and confidence.
• Attractive Compensation & Comprehensive Benefits – Includes medical coverage, life insurance, 401(k) with employer profit-sharing contributions, paid time off, and paid holidays.
• Culture of Excellence – Be part of a team that values professionalism, integrity, and patient-centered service.
• Professional Growth & Development – Access opportunities for learning, training, and career advancement in healthcare operations and therapy coordination.
• Supportive & Collaborative Environment – Work with a team dedicated to delivering exceptional care and operational excellence.

Additional Details:

• Performance Expectations: Ensure accurate appointment scheduling, clear communication, and efficient support for the therapy team and patients.
• Professional Development: Gain experience in healthcare administration while enhancing your coordination and communication skills.

Join OrthoArkansas as a Therapy Coordinator and become a key contributor to delivering exceptional therapy services and enhancing the patient experience through compassionate, organized, and efficient care.