What are the responsibilities and job description for the Host & Carry-Out Specialist position at Original Pancake House?
Our Purpose
At The Original Pancake House, we don’t just serve food; We delight every guest with an extraordinary breakfast and lunch experience. Whether a guest is joining us at a table or enjoying our food at their desk or home, we ensure their experience is seamless and special.
How We Work (Our Core Values)
- We Serve Enthusiastically: As the first person a guest meets, your energy sets the tone. We greet every guest—in person or over the phone—with genuine warmth and excitement.
- We Are Driven by Quality and Results: For carry-out, accuracy is everything. We double-check every order to ensure it’s perfect, ensuring our quality standards travel all the way to the guest's front door.
- We Are "On Stage": The host stand is the center of the theater. We maintain a composed, professional, and welcoming presence, even during our busiest "performances."
- Hospitality is a Team Sport: You are the air traffic controller of the restaurant. By communicating effectively with servers and the kitchen, you help the entire team win.
The Role
The Host/Carry-Out Specialist is a dual-threat role focused on hospitality and precision. You manage the flow of the dining room while acting as the dedicated ambassador for our off-premise guests.
Key Responsibilities:
- The Welcome: Enthusiastically greet and seat guests, managing the waitlist with a "team-first" mentality to maximize efficiency.
- The Carry-Out Experience: Own the phone and online ordering process. Ensure every carry-out order is organized, accurate, and packaged with care.
- Stage Management: Keep the entryway and host station pristine and organized, ensuring our "stage" always looks its best.
- Results-Oriented Communication: Provide accurate wait times to guests and clear updates to the service team to ensure a smooth flow of service.
Qualifications
- The "On Stage" Factor: Professional appearance, a confident voice, and a natural ability to multitask under pressure.
- Detail Obsessed: A drive for results that ensures every carry-out bag contains exactly what the guest ordered.
- Team Player: A willingness to jump in and help bus tables or run food when the "team sport" requires an extra hand.
- Morning Person: You enjoy the hustle of the breakfast and lunch rush and bring the energy to match it.