Account Coordinator

The Account Coordinator provides essential administrative and operational support to Account Managers and internal teams to ensure smooth execution of account-related work. This role is focused on internal coordination, documentation, tracking, and process support rather than direct client communication. The Account Coordinator helps maintain organization, accuracy, and visibility across active projects, contract renewals, and account activities, enabling Account Managers to effectively manage client relationships and priorities. The role requires strong attention to detail, organization, and the ability to manage multiple tasks and deadlines in a fast-paced environment.

RESPONSIBILITIES

• Provide day-to-day operational and administrative support to Account Managers to ensure smooth account execution
• Support client communications by drafting emails, updates, and follow-ups, and participating in client calls to capture notes and action items
• Track client requests, project timelines, deliverables, and internal deadlines to ensure timely and high-quality deliverables
• Maintain and update internal project management systems, ensuring accurate visibility into project status, priorities, and next steps
• Coordinate cross-functionally to support project handoffs and follow up with internal teams on outstanding items
• Prepare and maintain internal and client-facing materials, including reports, summaries, and account documentation
• Organize and maintain records of client activity, communications, and requests
• Assist with contract renewals and amendments by tracking timelines, gathering inputs (e.g., pricing, terms), and preparing documentation
• Review documents and deliverables for completeness, accuracy, and alignment with internal standards prior to submission
• Follow established workflows and procedures while identifying opportunities to improve processes and enhance efficiency

QUALIFICATIONS

Knowledge/Skills/Abilities

• Bachelor’s degree in business administration, communications, or a related field preferred
• 1–3 years of experience in an administrative, coordination, operations, or support role
• Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines
• High attention to detail and accuracy in data entry, documentation, and reporting
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and familiarity with project management or CRM tools
• Ability to follow established processes and maintain consistent documentation standards
• Strong internal communication skills and ability to collaborate across departments
• Self-motivated, dependable, and comfortable working in a fast-paced environment
• Ability to handle confidential information with professionalism and discretion