Sales Order Administrator

Join Us as Sales Order Administrator!  

Are you ready to make a significant impact in an innovative environment? At ORBCOMM, we’re on the hunt for a passionate Sales Order Administrator who thrives in a fast-paced, agile setting. This is your chance to play a key role in delivering seamless and efficient customer experience at ORBCOMM. We want you to transform your ideas into action and drive our mission forward!

Why You’ll Love Working Here: 

As a vital part of the Sales Support team, you’ll ensure contracts and service documentation are processed accurately and on time. You'll work cross-functionally with internal teams and directly with customers to keep everything moving smoothly, supporting the sales process every step of the way. With a focus on clear communication and proactive updates, you’ll help build strong, lasting relationships with our customers while contributing to ORBCOMM’s operational excellence.

With an on-site working schedule, you’ll have the opportunity to collaborate in person and build strong connections at our Hyderabad office.

What You’ll Do: 

• Generate customer contracts, purchase orders, monthly service agreements, and extended warranties.
• Generate and review monthly service invoice details for key accounts.
• Handle new customer setup, including the preparation of proper approval documentation, customer contracts, and customer access portals, and perform webinar training sessions as needed.
• Review all hardware documentation submitted by the sales team with the manufacturing department to ensure customer requirements, order accuracy, and equipment needs are met.
• Collaborate with production on inventory needed for sales forecasts.
• Work closely with the service department on out-of-warranty equipment and billable replacements.
• Provide daily status updates to the sales team and customers, including equipment ship dates and tracking information.
• Provide margin and sales analysis as needed.

Who You Are: 

You’re a strong communicator with a keen eye for detail and a passion for operational excellence. You thrive in fast-paced environments and handle multiple priorities with agility and grace. If you have:

• 5 years of experience in a similar sales administrative support role, such as operations or marketing, preferably in technical sales.
• A Bachelor's Degree in Sales, Business Administration or related field; or equivalent combination of education and experience.
• Experience with Salesforce and advanced computer skills using MS Office (Word, Excel, Power Point, Outlook).
• Understanding of the transportation industry is highly desirable.
• Superior organizational and administrative skills, with the ability to multitask, prioritize work, and communicate effectively across multiple layers of senior management.
• A proactive self-starter who actively seeks out necessary information, training, and resources, demonstrating urgency and ingenuity in overcoming obstacles.
• Excellent interpersonal communication skills, with the ability to apply them effectively in diverse situations.
• Ability to leverage AI-enabled tools and automation to enhance productivity, with a commitment to continuous learning in digital and AI literacy.

Then we want to meet you!  

About Us:   

At ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com! 

Ready to Join Us?   

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.  

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.   

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.