What are the responsibilities and job description for the Industry Partnership Manager position at Opus Inspection?
POSITION PURPOSE:
This position prospects for partner locations to participate in the Illinois Air Team Test & Repair and Self-Service Kiosk programs, cultivating those relationships and ensuring operational efficiency as well as contract compliance.
PAY RATE: $70,000 plus a full benefits package including medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a company match!
Duties and Responsibilities:
- Identifies businesses and locations that meet the needs and requirements of the Test & Repair, or Self-Service Kiosk networks of the Illinois Vehicle Emissions Testing Program.
- Secures participation agreements and enrolls partner locations in the program.
- Ensures contract and operational compliance of all Test & Repair Facilities and Self-Service Kiosk locations.
- Monitors and maintains performance and quality standards of partner locations and sites.
- Resolves inquiries, complaints, comments and damage claims pertaining to partner locations, providing follow-up reporting as required.
- Promptly and effectively addresses issues that are identified at partner locations.
- Ensures all Test & Repair Inspection Facilities are staffed and operating during program operating hours.
- Visits Test & Repair Inspection Facilities, providing direction, coaching, and assistance to personnel.
- Maintain accurate records of site evaluations and performance metrics.
- Performs site evaluations for prospective and existing partner locations.
- Ensures appropriate contract, agreement, payment, and related documentation is accurate and up to date.
- Develops and recommend operating policies, objectives, and changes as required to ensure goals are achieved.
- Analyze and assess the effectiveness of all partner locations.
- Perform other duties as assigned by the Operations Manager.
Qualifications:
KNOWLEDGE AND SKILLS:
- Ability to work independently, exercising sound judgment and initiative in complex situations
- Good written and verbal communication skills
- Good time management and teambuilding skills
- Good interpersonal skills, with the ability to build rapport, resolve conflicts, and maintain professional relationships
- Commitment to providing outstanding customer service and satisfaction
- Proficient in the use of Microsoft Word, Excel, and Outlook
EDUCATION AND WORK EXPERIENCE:
- High school diploma required with some college preferred or equivalent combination of education and experience
- 2-5 years of leadership or supervisory experience is required
- Valid driver’s license and clean driving record
We participate in E-Verify to confirm employment eligibility after a job offer is made, in full compliance with applicable federal, state, and local laws.
Salary : $70,000
