Industry Partnership Manager

POSITION PURPOSE:

This position prospects for partner locations to participate in the Illinois Air Team Test & Repair and Self-Service Kiosk programs, cultivating those relationships and ensuring operational efficiency as well as contract compliance.

PAY RATE: $70,000 plus a full benefits package including medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a company match!

Duties and Responsibilities:

• Identifies businesses and locations that meet the needs and requirements of the Test & Repair, or Self-Service Kiosk networks of the Illinois Vehicle Emissions Testing Program.
• Secures participation agreements and enrolls partner locations in the program.
• Ensures contract and operational compliance of all Test & Repair Facilities and Self-Service Kiosk locations.
• Monitors and maintains performance and quality standards of partner locations and sites.
• Resolves inquiries, complaints, comments and damage claims pertaining to partner locations, providing follow-up reporting as required.
• Promptly and effectively addresses issues that are identified at partner locations.
• Ensures all Test & Repair Inspection Facilities are staffed and operating during program operating hours.
• Visits Test & Repair Inspection Facilities, providing direction, coaching, and assistance to personnel.
• Maintain accurate records of site evaluations and performance metrics.
• Performs site evaluations for prospective and existing partner locations.
• Ensures appropriate contract, agreement, payment, and related documentation is accurate and up to date.
• Develops and recommend operating policies, objectives, and changes as required to ensure goals are achieved.
• Analyze and assess the effectiveness of all partner locations.
• Perform other duties as assigned by the Operations Manager.

Qualifications:

KNOWLEDGE AND SKILLS:

• Ability to work independently, exercising sound judgment and initiative in complex situations
• Good written and verbal communication skills
• Good time management and teambuilding skills
• Good interpersonal skills, with the ability to build rapport, resolve conflicts, and maintain professional relationships
• Commitment to providing outstanding customer service and satisfaction
• Proficient in the use of Microsoft Word, Excel, and Outlook

EDUCATION AND WORK EXPERIENCE:

• High school diploma required with some college preferred or equivalent combination of education and experience
• 2-5 years of leadership or supervisory experience is required
• Valid driver’s license and clean driving record

We participate in E-Verify to confirm employment eligibility after a job offer is made, in full compliance with applicable federal, state, and local laws.

Salary : $70,000