Industry Partnership Manager

POSITION PURPOSE:

This position prospects for partner locations to participate in the Illinois Air Team Test & Repair and Self-Service Kiosk programs, cultivating those relationships and ensuring operational efficiency as well as contract compliance.

PAY RATE: $70,000 plus a full benefits package including medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a company match!

Duties and Responsibilities:

• Identifies businesses and locations that meet the needs and requirements of the Test & Repair, or Self-Service Kiosk networks of the Illinois Vehicle Emissions Testing Program.
• Secures participation agreements and enrolls partner locations in the program.
• Ensures contract and operational compliance of all Test & Repair Facilities and Self-Service Kiosk locations.
• Monitors and maintains performance and quality standards of partner locations and sites.
• Resolves inquiries, complaints, comments and damage claims pertaining to partner locations, providing follow-up reporting as required.
• Promptly and effectively addresses issues that are identified at partner locations.
• Ensures all Test & Repair Inspection Facilities are staffed and operating during program operating hours.
• Visits Test & Repair Inspection Facilities, providing direction, coaching, and assistance to personnel.
• Maintain accurate records of site evaluations and performance metrics.
• Performs site evaluations for prospective and existing partner locations.
• Ensures appropriate contract, agreement, payment, and related documentation is accurate and up to date.
• Develops and recommend operating policies, objectives, and changes as required to ensure goals are achieved.
• Analyze and assess the effectiveness of all partner locations.
• Perform other duties as assigned by the Operations Manager.

Requirements:

KNOWLEDGE AND SKILLS:

• Ability to work independently, exercising sound judgment and initiative in complex situations
• Good written and verbal communication skills
• Good time management and teambuilding skills
• Good interpersonal skills, with the ability to build rapport, resolve conflicts, and maintain professional relationships
• Commitment to providing outstanding customer service and satisfaction
• Proficient in the use of Microsoft Word, Excel, and Outlook

EDUCATION AND WORK EXPERIENCE:

• High school diploma required with some college preferred or equivalent combination of education and experience
• 2-5 years of leadership or supervisory experience is required
• Valid driver's license and clean driving record

We participate in E-Verify to confirm employment eligibility after a job offer is made, in full compliance with applicable federal, state, and local laws.

Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.