Workstation Support

Optomi, in partnership with a leading energy and utilities organization, is looking for a Workstation Support professional to provide hands-on technical support across multiple operational and office locations throughout Indiana.

In this role, you will install, configure, troubleshoot, and repair personal computer hardware, software, peripherals, and related technology. You will serve as a frontline technical resource for end users, diagnosing issues, providing technical assistance and training, and ensuring employees have the tools and systems needed to perform their jobs effectively.

The primary location will be Columbus, Indiana with regular travel to additional sites throughout the region. Other job sites include Batesville, Bedford, Bloomington, Clarksville, Connersville, Corydon, Gallagher Station, Greensburg, Salem, Seymour, and Shelbyville. This is an excellent opportunity for someone who enjoys a combination of desktop support, field IT work, troubleshooting, and direct interaction with end users.

What the right candidate will enjoy:

• A hands-on IT support role with a mix of office, field, and operational environments.
• Supporting users across multiple locations throughout Indiana.
• Working directly with end users to troubleshoot hardware and software issues.
• Opportunities to gain experience supporting technology within a large-scale utility environment.
• Reimbursed business mileage when traveling between supported locations.
• A role that combines traditional workstation support with field-based IT responsibilities.

What type of experience does the right candidate have:

• Experience providing desktop, workstation, or IT technical support.
• Strong working knowledge of personal computers, peripherals, hardware, and software.
• Experience diagnosing and troubleshooting hardware, software, and user-related technical issues.
• Ability to install, configure, replace, and repair computer equipment and peripherals.
• Strong customer service and communication skills with the ability to explain technical issues to non-technical users.
• Experience providing technical assistance, user support, or basic technology training.
• Ability to work independently while supporting multiple locations.
• Valid driver's license and reliable personal transportation.
• Ability to travel regularly between operational sites throughout Indiana.
• Ability to safely move IT equipment weighing up to 50 lbs.

What the responsibilities are:

• Install, configure, maintain, and troubleshoot desktop computers, laptops, monitors, printers, peripherals, and related hardware.
• Diagnose workstation hardware, software, connectivity, and user issues and determine appropriate resolutions.
• Perform minor repairs, hardware replacements, software installations, and system changes.
• Provide hands-on technical support to employees at the primary Columbus location and additional Indiana sites.
• Respond to user inquiries regarding system operation and provide clear, professional technical assistance.
• Identify recurring issues and recommend appropriate corrective or preventative actions.
• Assist users with basic system operation, troubleshooting, and technology-related questions.
• Move and deploy IT equipment between vehicles, offices, operational facilities, and other supported locations.
• Travel to various company sites throughout North, Central, and Southern Indiana to provide onsite IT support.
• Maintain a professional and customer-focused approach when working with employees across different operational environments.
• Follow company IT procedures, security requirements, and safety policies while working in office and operational environments.