What are the responsibilities and job description for the Incident Commander position at Optomi?
Optomi, in partnership with a leading financial services organization is seeking an experienced Incident Commander to join their team in Evansville, IN (Hybrid)! This individual will play a critical role in leading major incident bridges, coordinating cross-functional teams, and ensuring timely resolution of high-impact production issues. The ideal candidate is eager to grow their incident management career, has a strong sense of urgency, excels at documentation, and is comfortable communicating updates to executive leadership. This is an excellent opportunity to join a collaborative team focused on improving incident management processes and driving operational excellence.
What the right candidate will enjoy!
- Supportive leadership with strong mentorship from experienced Incident Managers
- Collaborative L2 team environment with opportunities to learn and grow
- Hybrid schedule with remote work on Mondays and Fridays
- Opportunity to help modernize incident management processes using AI and automation
Experience of the right candidate:
- 3-5 years of incident management experience in an enterprise environment
- Experience leading major incident bridges and coordinating technical response teams
- Strong documentation and executive communication skills
- Experience with ServiceNow for incident tracking and management
- Familiarity with AI tools (such as Biggie) and monitoring platforms like Grafana is a plus
- Coachable, adaptable personality with a strong sense of urgency and customer focus
Responsibilities of the right candidate:
- Lead and manage major incident bridges from initiation through resolution
- Coordinate technical teams to drive rapid restoration of critical services
- Create detailed incident documentation and provide executive-level communications
- Partner with L2 support teams and vendors throughout incident resolution
- Identify trends and opportunities for process improvements within incident management
- Leverage AI tools and ServiceNow to improve documentation, reporting, and operational efficiency