What are the responsibilities and job description for the Application Support Specialist position at OpTech?
Job Title: Application Support Specialist
Location: Troy, MI 48084
Work Arrangement: 100% Onsite (5 Days/Week)
Employment Type: Long Term Contract
Contract Duration: 1–3 Years
Pay Rate: $40–$45/hr on W2
Candidate Preference: Local candidates residing within 30–50 miles of Troy, MI.
Job Overview
The Application Support Specialist will provide onsite technical support for court staff, judges, and courtroom operations. The role is responsible for troubleshooting desktop, software, application, and audio-visual issues while ensuring smooth day-to-day court proceedings.
Key Responsibilities
- Provide onsite technical support to court employees, judges, and judicial staff.
- Troubleshoot and resolve hardware, software, application, and connectivity issues.
- Support courtroom audio-visual, recording, and broadcasting systems during live court proceedings.
- Assist users with application functionality, troubleshooting, and general technical inquiries.
- Learn and support court-specific technologies, including MiFILE and other judicial systems.
- Diagnose and resolve issues related to PCs, peripherals, conferencing tools, and document management systems.
- Escalate complex technical issues to the County IT team as needed.
- Deliver excellent customer service to court staff and the public.
- Ensure courtroom and business technology systems remain operational.
Required Skills & Experience
- Experience in Desktop Support, Application Support, or End-User Technical Support.
- Strong troubleshooting skills in Windows PCs, software applications, and peripherals.
- Experience supporting Microsoft Windows and Microsoft Office Suite environments.
- Knowledge of audio-visual technologies and conference room/courtroom support.
- Excellent communication and customer service skills.
- Ability to work effectively in a fast-paced onsite environment.
- Ability to quickly learn new applications and business systems.
Preferred Skills
- Experience with courtroom AV and recording systems (e.g., JAVS, BIS).
- Experience supporting Zoom and hybrid meeting technologies.
- Familiarity with Court MiFILE or other document management systems.
- Experience with: Adobe Acrobat, Microsoft Visio, SharePoint, Document Management Systems (DMS)
OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws.
Salary : $40 - $45