Account Manager

OpTech has a Tier 1 client with great opportunity for an experienced Sales Account Manager!

Location: Livonia/Plymouth MI

Compensation dependent upon years of related and success experience.

OVERVIEW

• The Account Manager is responsible for managing key customer relationships, ensuring service excellence, and identifying opportunities for growth and operational improvement.
• This role involves cross-functional collaboration, proactive communication, and hands-on problem-solving to meet customer expectations and drive results.
• Account Managers act as the primary point of contact for customers, working closely with internal and external partners to deliver high-quality logistics solutions.
• This role requires strong knowledge of car hauling transportation and logistics operations, including working with OEMs, auctions, and dealer networks.

Key Responsibilities

Customer Relationship Management

• Build and maintain strong customer relationships to ensure satisfaction and retention.
• Act as the primary liaison between customers and third-party broker networks for effective communication and issue resolution.

Cross-Functional Collaboration

• Work with national customers, vendors, and internal teams to design and execute solutions for complex requirements.
• Collaborate with claims management personnel to resolve issues efficiently.

Revenue Growth and Profitability

• Seek opportunities to grow revenues and improve profitability.
• Analyze spot-buy opportunities and assign rates to balance business gain with desired profitability.

Quality and Performance Management

• Investigate quality issues and discrepancies, suggesting corrective actions and working with stakeholders to resolve them.
• Review customer KPI reports and address areas of concern.

Qualifications

• Previous account management experience, including upselling of services and products
• Proactive, articulate and well accustomed to a client facing role, including providing PowerPoint presentations
• Presentation preparation skills: Data Analysis and Reporting

OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay.

OpTech is an equal opportunity employer and it committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics.