Community Specialist

About OpenEd
At OpenEd, were opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country.

Our Culture (The Foundation of Everything We Do)
Culture at OpenEd is intentional. Its defined by what we promoteand what we tolerate. Our latest eNPS (employee net promoter score) of 77 places OpenEd in the top .1% of technology companies. Our values aren't just words; they are non-negotiable principles that guide every decision:

• Customer First Obsessed with delivering value; we fight tirelessly for our learners and families.
• Hard Choices, Easy Life Face challenges directly, swiftly, and transparently.
• I Did > We Should Action over theory; bring experiments, not just opinions.
• Learn Out Loud Share your growth openly; feedback is a gift, ego is the enemy.
• Prioritize Ruthlessly Excellence in the few critical areas over mediocrity everywhere.
• Fast AND World Class Speed doesnt compromise quality.
• Strong Opinions, Weakly Held Advocate passionately, adjust readily.
• Make Others Famous Elevate your colleagues, partners, and community.

About the Role
The Community Specialist plays a vital role in the smooth operation of virtual student clubs and events by providing support, assisting with attendance, and managing event recordings. This role requires attention to detail, clear communication, and the ability to work independently.

Your Immediate Impact

The Community Specialist will assist across club and event operations.

Event Operations & Support

• - Open and initiate club sessions and educational events
• - Provide real-time technical and operational support during live programming

Data Management & Documentation

• - Create accurate participant rosters for all events and upload to Class for Zoom platform
• - Verify and maintain attendance records with precision
• - Organize and maintain current planning documents and resource materials
• - Upload event recordings and update documentation within 48-hour turnaround requirement

Program Continuity

• - Identify and coordinate substitute teacher support when regular instructors are unavailable
• - Maintain substitute teacher database and availability schedules
• - Facilitate smooth transitions when program changes occur

Communication & Collaboration

• - Respond to internal requests and inquiries within 24-hour timeframe
• - Collaborate effectively with teachers, team members, and program participants
• - Maintain clear communication channels between all stakeholders
• - Document and communicate any issues or improvements to program leadership

Success Metrics:

Availability: Consistently available to support club and event openings

Accuracy: 100% accuracy in attendance verification and roster creation/upload

Timeliness: All recordings uploaded and documents updated within 48 hours

Responsiveness: All requests acknowledged and addressed within 24 hours

Program Quality: Events run on schedule with minimal technical disruptions

Who You Are:

Experience with virtual meeting platforms and Google Workspace, particularly Google Sheets.

Strong organizational skills for digital document management

Clear communication skills with ability to work independently as well as interact with teachers and team members.

This Role Will Excite You IF:

You have a flexible schedule. You enjoy working with a dynamic team. You enjoy organizing documents and sheets. You are passionate about providing open educational opportunities to all students.

Team & Autonomy:

The Student Event Lead will be your direct manager. You will have tasks that will benefit the entire Community Team. You will work closely with Community Teachers. There will be many times when you will need to be on camera at a specific time, but many of your responsibilities will be asynchronous and can be completed throughout the day.

Reporting Line:

Direct Manager- Community Events Team Lead: Maryn Tan

Team Associate Director: Carrie Hendricks

Director: Bree Clukey

Company Benefits:

• Competitive salary: $22-$27 hourly, plus 401k plan company matching opportunities.
• Part-time Benefits: Dental, vision, accident, critical illness, voluntary life insurance, retirement, and paid holidays.
• Flexible Work Arrangement: Were a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
• Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.

EEO Statement

OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

OpenEd participates in E-Verify.