What are the responsibilities and job description for the Operations Specialist position at Opendoor?
About Opendoor
At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.
About The Role
Opendoor is looking for Operations Specialists to own critical workflows that keep our homes moving through the transaction lifecycle. AI handles intake, data extraction, scheduling, and routine QC. Your job is to manage vendor relationships, exception resolution, complex negotiations, compliance coordination, and quality sign-off on work that matters.
We're looking for someone more technical than a typical operations hire. Someone who moves fast, figures out how to make AI work for them, and doesn't wait to be told what to do.
What You’ll Do
50,400 - 69,300 USD per year(US Zone 3)
At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.
About The Role
Opendoor is looking for Operations Specialists to own critical workflows that keep our homes moving through the transaction lifecycle. AI handles intake, data extraction, scheduling, and routine QC. Your job is to manage vendor relationships, exception resolution, complex negotiations, compliance coordination, and quality sign-off on work that matters.
We're looking for someone more technical than a typical operations hire. Someone who moves fast, figures out how to make AI work for them, and doesn't wait to be told what to do.
What You’ll Do
- Own end-to-end execution across operational workflows; handle exceptions, escalations, and anything that falls outside automated processes
- Work directly with third-party providers, vendors, and community or regulatory bodies to resolve issues and move cases to resolution
- Validate AI-generated outputs; take ownership of quality, accuracy, and effectiveness before downstream impact
- Manage a high volume of open cases simultaneously against hard deadlines
- Cross-train across workflows to cover volume variability
- Identify process gaps and give feedback on where tools or workflows need to improve
- Comfort working with AI tools and a genuine interest in using technology to work faster and smarter; you don't wait for systems to do your job, you figure out how to make them work for you
- Strong project management instincts with the ability to drive multiple workstreams to hard deadlines
- Persistence and follow-through when working with unresponsive third parties
- High accountability and urgency around deadlines with direct customer impact
- Strong communication skills: you'll manage external relationships, negotiate, escalate issues, and resolve disputes by phone and in writing
- Attention to detail and strong documentation habits across a large portfolio
- Comfortable working in a high-ambiguity environment where you're helping build the playbook
- Background in operations, case management, project coordination, property management, real estate, insurance, mortgage/escrow, or similar is a plus
- Opendoor is actively consolidating its internal tooling stack; comfort with new systems and change is essential
50,400 - 69,300 USD per year(US Zone 3)