What are the responsibilities and job description for the General Manager position at Open Door Hospitality?
Job Summary
We are seeking an energetic and dynamic General Manager to lead our hospitality team with passion and precision. In this pivotal role, you will oversee all aspects of hotel operations, ensuring exceptional guest experiences, operational excellence, and financial performance. Your leadership will foster a welcoming environment that emphasizes outstanding customer service, team development, and strategic growth. If you thrive in a fast-paced hospitality setting and possess a strong background in hotel management, this is your opportunity to make a significant impact in the industry.
Duties
- Lead and supervise all hotel departments, including front desk, housekeeping, and guest services to ensure seamless operations.
- Develop and implement strategies to maximize revenue management opportunities while maintaining high standards of guest satisfaction.
- Oversee budgeting, financial planning, and cost control measures to achieve profitability goals.
- Manage human resources functions such as hiring, training, performance evaluations, and staff development to build a motivated and professional team.
- Ensure compliance with health, safety, and hospitality regulations across the property.
- Cultivate positive guest relations by addressing concerns promptly and ensuring memorable experiences for all visitors.
- Oversee night audit procedures and ensure accurate financial reporting at the end of each day.
- Maintain effective communication across departments using multi-line phone systems and uphold excellent phone etiquette.
- Implement guest service standards that promote hospitality excellence and foster repeat business.
- Coordinate with resort or hotel management teams to enhance overall guest experience and operational efficiency.
Requirements
- Proven supervising experience within the hospitality or hotel management industry.
- Extensive hotel experience with a deep understanding of hotel operations, guest services, and resort management.
- Strong leadership skills with the ability to motivate teams and foster a collaborative work environment.
- Expertise in revenue management, budgeting, human resources, and customer service best practices.
- Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively.
- Excellent communication skills, including proficiency with multi-line phone systems and phone etiquette.
- Knowledge of front desk operations, night audit procedures, guest relations, and hospitality standards.
- Experience with hotel management software systems is preferred.
- Ability to manage multiple priorities efficiently in a fast-paced environment while maintaining attention to detail. Join us as our next General Manager to lead with energy, inspire your team, and deliver unparalleled guest experiences!
Pay: From $70,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $70,000