Program Coordinator

Opal's Heart, Inc.'s Mission Statement is to provide dignity to the unhoused community one Care Bag at a time. We serve the unhoused communities of the Metropolitan DC area.

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Location Prince George’s County, MD / Remote

Reports To Director of Programs

Works Closely With Outreach & Volunteer Coordinator

About Opal’s Heart

Opal’s Heart is a 501(c)(3), all-volunteer nonprofit dedicated to providing dignity, essential supplies, and support to unhoused individuals in the Metropolitan D.C. area — one Care Bag and Care Meal at a time.

Position Summary

The Program Coordinator is responsible for planning, organizing, and overseeing Opal’s Heart outreach programs, including Care Meal distributions, Care Bag outreach, and special initiatives. This role manages program logistics, community partnerships, supply planning, and impact tracking, while working in close collaboration with the Volunteer Coordinator to ensure programs are properly staffed and run smoothly.

Key Responsibilities

Program Planning & Logistics

• Plan and coordinate outreach events, distributions, and special initiatives
• Develop program schedules, timelines, and operational plans
• Identify supply needs and coordinate procurement and preparation
• Ensure locations, permits (if needed), and partner arrangements are confirmed
• Create run-of-show plans for outreach days
  
  

Community Partnerships

• Build and maintain relationships with shelters, community groups, and service partners
• Coordinate outreach schedules and joint service efforts with partner organizations
• Represent Opal’s Heart professionally in community settings
  
  

Event Execution (Shared with Volunteer Coordinator)

• Support on-site leadership during outreach events
• Troubleshoot issues related to logistics, safety, or service flow
• Ensure program goals and service standards are upheld
  
  

Data, Evaluation & Reporting

• Track program outputs such as meals served, care bags distributed, and locations served
• Maintain organized program records and documentation
• Provide data and summaries for grant reports, donor communications, and board updates
  
  

Collaboration with Volunteer Coordinator

• Share program schedules and staffing needs in advance
• Coordinate roles and assignments for outreach events
• Communicate changes or special requirements related to programs
• Support volunteer leadership development during events
  
  

Administrative & Organizational Support

• Assist with program budgeting and expense tracking
• Contribute to planning meetings and organizational strategy discussions
• Support seasonal campaigns and special projects
  
  

Qualifications

Required

• Strong organizational and project coordination skills
• Excellent communication and interpersonal abilities
• Ability to manage multiple priorities and changing conditions
• Commitment to serving individuals experiencing homelessness with dignity and respect
• Reliable transportation and the ability to attend outreach events
  
  

Preferred

• Experience in nonprofit programs, social services, or community outreach
• Experience coordinating logistics or managing events
• Basic data tracking and reporting experience (Google Workspace, Excel, or similar)
  
  

Core Competencies

• Compassion and cultural humility
• Strong problem-solving skills
• Dependability and accountability
• Collaborative, team-oriented mindset
• Ability to remain calm and flexible in dynamic environments