Sr. Technical Business Analyst (PLM)

We are looking for a highly experienced Sr. Technical Business Analyst (PLM) with deep hands-on expertise in Product Lifecycle Management (PLM) systems within the retail/apparel industry. The ideal candidate will bring 10 15 years of experience across PLM implementations, business analysis, retail operations, and cross-functional technology initiatives.

This role will serve as a strategic partner between business stakeholders and technical teams, leading requirements gathering, process optimization, system enhancements, integrations, testing, and end-user adoption initiatives across enterprise PLM platforms. The ideal candidate should have strong hands-on experience working with PLM platforms with apparel or retail-focused. Experience with Lectra or Andromeda is ideal. This position requires a candidate who understands retail product creation, merchandising, sourcing, production, and operational workflows, while also being capable of driving business and technical discussions with stakeholders across the organization.

Key Responsibilities

• Lead business analysis activities for PLM-related initiatives, enhancements, integrations, and operational improvements.
• Partner closely with business stakeholders across merchandising, product development, sourcing, planning, production, and operations to gather, analyze, and document business and system requirements.
• Act as the primary liaison between business users, technical teams, vendors, and leadership to ensure alignment on scope, priorities, and delivery.
• Provide hands-on support and functional expertise across PLM platforms such as Lectra, Andromeda, or similar systems.
• Analyze current-state processes, identify gaps and inefficiencies, and recommend scalable process and system improvements.
• Support and coordinate system integrations between PLM, ERP, merchandising, and related enterprise applications.
• Lead and support testing activities, including test strategy creation, test case development, UAT coordination, defect management, and validation of enhancements.
• Create and maintain detailed business requirements, functional specifications, process flows, SOPs, training documentation, and release communications.
• Drive issue triage, root cause analysis, troubleshooting, and resolution efforts across business-critical platforms and integrations.
• Facilitate workshops, stakeholder meetings, and cross-functional discussions to ensure successful project execution and adoption.
• Ensure projects remain aligned to scope, timelines, and business objectives while proactively identifying risks and dependencies.
• Mentor junior analysts and support best practices around business analysis, documentation, and delivery processes.
  
  

What Success Looks Like

• Business requirements are clearly defined, actionable, and aligned with operational goals.
• PLM processes and workflows are optimized to improve efficiency, visibility, and data integrity.
• Stakeholders view the analyst as a trusted advisor and subject matter expert across PLM and retail operations.
• System enhancements and implementations are delivered successfully with minimal operational disruption.
• Cross-functional communication between business and technical teams is streamlined and effective.
• Documentation, testing, and process governance standards are consistently maintained.
  
  

Preferred Attributes

• Strong hands-on PLM functional expertise.
• Retail and apparel industry experience.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Process-oriented with a continuous improvement mindset.
• Comfortable working in fast-paced, evolving environments.
• Collaborative, proactive, and detail-oriented.
  
  

Qualifications

• 10 15 years of experience as a Business Analyst, PLM Analyst, Functional Analyst, or related role.
• Strong hands-on experience with enterprise PLM systems focused on the apparel or retail industry, or similar platforms.
• Experience with Lectra or Andromeda is highly recommended.
• Strong retail, apparel, merchandising, sourcing, product development, or supply chain domain experience.
• Proven experience gathering business requirements, leading workshops, documenting functional specifications, and managing stakeholder communications.
• Experience supporting PLM integrations with ERP and other enterprise platforms.
• Strong understanding of SDLC methodologies, system implementations, testing processes, and change management.
• Experience with process mapping, workflow analysis, data management, and operational optimization.
• Familiarity with tools such as Jira, Asana, SharePoint, Excel, reporting/BI tools, and ticketing systems.
• SQL, reporting, or data analysis skills are a plus.
• Bachelor s degree in Business, Information Systems, Engineering, Computer Science, or related field preferred.
  
  

Benefits

• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.
• We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
• The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.
  
  

Additional Responsibilities

• Participate in OP monthly team meetings and participate in team-building efforts.
• Contribute to OP technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.
  
  

About Us

At OP, we help you harness the power of technology for maximum impact. A technology consulting and solutions company, we offer advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields including AI, cyber security, enterprise architecture, and beyond. For nearly two decades, we ve been challenging the status quo of the consulting industry, serving up fresh, ingenious thinking through a radically lean structure. Together, this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.