What are the responsibilities and job description for the Application Systems Analyst/Programmer Specialist position at OP Consulting Group LLC?
- The Application Systems Analyst/Programmer Senior serves as a technical lead supporting enterprise-wide systems, AV infrastructure, digital media, modern collaboration platforms, and custom application development.
- The role ensures continuity of mission‐critical services, optimizes content and collaboration workflows, and partners across the agency to deliver secure, reliable, and accessible technology solutions.
AV & Digital Media Systems Support
- Manage and maintain AV infrastructure including Tricaster, Live Call Connect IVGA streaming tools, and conference room equipment.
- Provide live‐event support (setup, monitoring, troubleshooting) for streaming, recording, and remote speaker integration.
- Coordinate with AV/platform vendors (e.g., Diversified, Telestream) for quotes
- renewals, upgrades, and escalations.
- Manage AV scheduling, setup, and support for internal and external meetings.
- Oversee manual downloads and archival of VODs from Pividal ahead of decommissioning deadlines.
- Maintain the Pividal environment and coordinate the transition to the vendor’s new environment post‐January, including connectivity, access, retention, and governance workflows.
- Tune and prepare video files (transcoding/metadata/quality checks) before upload to the new environment to ensure compatibility, performance, and accessibility.
- Organize and catalog media for long‐term storage and retrieval, document content lifecycle processes.
- Podcast creation and support: produce, edit, and upload podcasts; maintain feeds/ metadata; ensure brand, legal, and accessibility compliance.
- Coordinate webinar logistics (scheduling, platform setup, dry runs, live moderation) and ensure consistent audio/video quality.
- Edit and publish recordings to designated platforms; confirm accessibility standards, metadata, and retention.
- Provide Tier 2/3 support and administration for SharePoint, Microsoft Teams, and Microsoft 365 (O365) services.
- Develop and maintain SharePoint sites (IA, lists/ libraries, pages, permissions, governance); troubleshoot SharePoint issues and optimize performance/ usability.
- .NET application development (C#/ASP.NET) to build and support internal tools, integrations, and services.
- Support Marketing Cloud operations (campaign setup, user onboarding, data governance, integrations).
- Provide agency‐wide application support across commonly utilized platforms, coordinating resolution with IOT/OTC and vendors.
- Power Platform development: design, build, and maintain Power Apps, Power Automate flows, and Power BI reports/dashboards to streamline operations and reporting.
- Establish governance, ALM practices, environment strategies, and data loss prevention (DLP) policies for Power Platform solutions.
- Integrate Power Platform with SharePoint, M365, and line‐of‐business systems using connectors and custom APIs.
- DocuSign support: administer envelopes, templates, user permissions, and integrations (e.g., SharePoint/.NET/Power Automate).
- Design end‐to‐end eSignature workflows with audit trails, retention, and compliance alignment; provide user training and documentation.
- Support procurement/ contract activities (SPR drafting, PO tracking), vendor engagement, and change management.
- Maintain SOPs, architecture diagrams, runbooks, and performance metrics for AV and IT services.
- Coordinate knowledge transfer and onboarding for backups/new hires; contribute to training materials.
- Partner with program divisions, Finance, and Procurement to align technology solutions with operational needs.
- Facilitate communication between technical teams and end‐users, drive adoption of collaboration platforms and automation.
- Participate in agency planning and governance forums; propose improvements to service reliability, accessibility, and security.