Senior On-Site Service Specialist

Role Summary

The On-Site Services Specialist provides daily operational support in one or more service areas including high-volume printing/copying, document imaging, mail services, shipping/receiving, and general office support. The role requires strong customer service skills, attention to detail, and the ability to work with office and production equipment in a professional, customer-facing environment.

This position supports report generation and document handling responsibilities, including Excel-based tracking and identifying loan documents. The role may also require reception coverage and direct customer interaction. Due to higher presentation and telephone skills required for reception duties, employees performing receptionist tasks may be classified as Senior On-Site Services Specialist.

This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager depending on site personnel configuration.

Key Responsibilities

• Provide operational support in one or more of the following functions:
• High-volume copying and duplicating services
• Document imaging and scanning services
• Mail management systems
• Shipping and receiving of supplies and product
• Building support including meeting setups and light maintenance
• Operate high-volume copy machines and perform binding, finishing, QC, and final checks of completed documents.
• Operate high-volume document imaging systems and related document image-handling software.
• Use MS Office (including Excel) and email systems to open, send, retrieve, and manage electronic files.
• Open, save, transfer, and organize PC files using established protocols.
• Access and operate document management systems following approved procedures and guidelines.
• Generate and maintain reports for digital printing, imaging, and mail systems in electronic format.
• Ensure convenience copiers are functioning properly through daily inspections, including:
• Checking print quality
• Monitoring paper and toner levels
• Clearing paper jams and minor issues
• Notifying technicians of equipment concerns
• Maintain accurate records for management reporting and supply inventory.
• Sort, distribute, and deliver office supplies, mail, and fax transmissions to assigned personnel or designated drop-off points.
• Handle incoming and outgoing mail and faxes, including applying appropriate postage.
• Perform shipping and receiving duties for materials, product, and supplies.
• Calculate charges for work performed and maintain billing logs as required.
• Respond to customer inquiries and coordinate service calls required by the customer.
• Provide reception coverage as needed, including customer-facing support.
• Identify and handle documents accurately, including the ability to recognize and process loan documents.
• Deliver completed work to designated customer locations within and outside the facility; travel between buildings may be required.
• Maintain daily meter readings and service logs to support accurate reporting.
• Keep copier areas neat, organized, and fully stocked at all times.
• Support conference room and meeting room setups (reconfiguring chairs/tables, preparing meeting spaces, etc.).
• Assist with building occupant moves within assigned facilities as needed.
• Perform light maintenance duties such as re-lamping and minor support tasks.
• Perform occasional housekeeping/cleaning duties as required.
• Operate finishing and bindery equipment including:
• shrink-wrap machine, paper cutter, hole drill, jogger, tape machine, stackers, electric stapler, and scales
• Use essential office equipment including copier machines, calculators, fax machines, postage meters, and PC software applications.
• Perform filing tasks which may include purging and archiving old documents.
• Provide periodic overtime support (nights/weekends) and off-hour emergency response when required.
• Perform other duties as assigned.
  
  

Qualifications

• High school diploma or GED required.
• 1–2 years of experience in a related field (or equivalent experience).
• Prior copy/print job experience preferred.
• A valid driver's license and minimum auto insurance coverage may be required per Ricoh policy (site dependent).
  
  

Knowledge, Skills & Abilities

• Excellent customer service and communication skills.
• Strong PC skills and ability to work daily with MS Office applications (especially Excel).
• Highly organized with strong attention to detail and the ability to prioritize tasks effectively.
• Good mathematical and filing skills.
• Ability to use and troubleshoot office machines and technical production equipment.
• Customer-centric mindset with professional presentation and strong interpersonal skills.
  
  

Work Environment & Physical Requirements

• Office environment with standard lighting, ventilation, temperature, and noise levels.
• Work assignments are diversified and require the ability to interpret and apply complex instructions, data, and job requirements.
• Physical demands may include prolonged standing, walking, bending, reaching, stretching, climbing, and similar activities.
• Must be able to lift/move items up to 50–55 lbs.
• Must be capable of pushing/pulling wheeled machines that may weigh up to 700 lbs to reposition for repair or service.
• Walking between buildings may be required.
• Moderate dexterity required with frequent use of:
• calculator, keyboard, hand tools, and eye/hand coordination
  
  

Pay & Role Details

• Pay Rate: $17.00 – $17.25 per hour
• Dress Code: Business Casual
• COVID Requirements: None
• Driving Required: No driving required
• Interview Type: In-Person
  
  

Job Type

• Temp-to-Hire (Temp to Engage)
  
  

Schedule

• Shift: 8:00 AM – 5:00 PM
• Days: Monday – Friday