IT Systems Manager

Job Title: IT Systems Manager

Department: IT

Reports To: Chief Administrative Officer

Salary: $85,000 to $100,000 annually

Job Summary: The IT Systems Manager will be responsible for auditing outsourced vendors and ensuring compliance with company standards. This role involves overseeing the implementation and management of Restaurant 365 software, Microsoft 365, and Entra suite, ensuring system security, and providing strategic oversight. The ideal candidate will have a background in retail and ecommerce, with expertise in managing communications and vendor relationships. Additionally, the role will hold training responsibilities, assist in administering the managed services business service center ticket system, and manage hardware infrastructure.

Key Responsibilities:

• Audit and evaluate outsourced vendors to ensure compliance with company standards and policies.
• Assess products, operations, and technology strategy to drive efficiency and revenue opportunities.
• Oversee the implementation and management of Restaurant 365 software, Microsoft 365, and Entra suite.
• Ensure system security and enforce compliance with security policies within Microsoft 365 and Entra suite.
• Provide strategic oversight and guidance on IT infrastructure and vendor management.
• Manage communications with internal and external stakeholders.
• Coordinate and communicate with vendors to resolve any issues or discrepancies.
• Maintain accurate records of vendor contracts, invoices, and payments.
• Assist in administering the managed services business service center ticket system.
• Provide training and support to end-users on Restaurant 365, Microsoft 365, and Entra suite.
• Manage hardware infrastructure, including installation, configuration, and maintenance of servers, workstations, and other IT equipment.
• Monitor system performance and ensure optimal operation of hardware and software.
• Inform management and compile reports/summaries on IT activities and vendor compliance.
• Function in accordance with established standards, procedures, and applicable laws.
• Constantly update job knowledge.

Qualifications:

• Proven experience as a System Administrator or similar role.
• Expertise in restaurant and ERP platforms.
• Knowledge of Restaurant 365 would be a positive.
• Proficiency in Microsoft 365 and Entra suite.
• Familiarity with retail and ecommerce environments.
• Knowledge of auditing vendor relationships and ensuring compliance.
• Proficiency in MS Office (MS Excel and MS Outlook, in particular).
• Excellent time management skills and ability to multitask and prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills in a fast-paced environment.
• A creative mind with an ability to suggest improvements.

Work Schedule: This is a full-time position requiring approximately 40-45 hours per week. Your weekly schedule will vary based upon the work required and may include some weekend hours.

Job Type: Full-time

Pay: From $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $85,000 - $100,000