What are the responsibilities and job description for the Switchboard Operator position at OOIDA?
As a Switchboard Operator at OOIDA, you will be the first point of contact for our members and callers. Your primary responsibilities will involve managing a multi-line phone system, answering calls promptly and professionally, and determining the purpose of each call to ensure it is directed to the appropriate department or individual.
Supporting small businesses one member at a time. Since 1973, OOIDA has represented the interests of independent owner-operators and professional drivers on all issues that affect truckers. The Association participates in virtually every significant rulemaking affecting professional truckers, testifies at all major hearings on trucking issues, and participates in industry-wide organizations and conferences.
Benefits
- Employee Medical & Dental Insurance available the first of the month after 60 days of employment with a $1,250 deductible
- Vacation and personal time after 60 days
- 401K - employer matches half up to 10%
- Casual dress attire
- Tuition assistance
- On-site fitness and daycare center
Responsibilities
- Answering, determining purpose and forwarding calls on a multi-line, integrated digital phone system
- Answer questions about the Association and provide callers with address, directions, and other information that may be asked
- Ensures release of information is consistent with all privacy policies
Qualifications:
Required
- High School Diploma or GED
- Microsoft Office Suite experience
Helpful
- Knowledge of the trucking industry