What are the responsibilities and job description for the Call Center Representative position at OOIDA?
OOIDA is seeking a motivated and customer-focused Call Center Representative to join our team. This position plays an important role in supporting our members and customers by providing exceptional service and timely assistance through a high-volume call environment.
At OOIDA, employees are part of an organization dedicated to supporting and advocating for professional truck drivers and small-business trucking professionals nationwide. We value teamwork, professionalism, and providing outstanding service to our members.
Benefits
- Employee Medical & Dental Insurance the first of the month after 60 days of employment
- Vacation and personal time after 60 days
- 401K - employer matches half up to 10%
- Casual dress attire
- Tuition assistance
- On-site fitness and daycare center
Responsibilities
- Takes a high volume of incoming and outgoing phone calls
- Works with members, vendors, and other departments by verbal communication, phone, e-mail, web, fax and/or mailings
- Issues Certificates of Insurance to members and non-members via phone, fax, and e-mail
- Maintains customer confidence and protects operations by keeping information confidential
Required
- One-year office experience with high call volume
- Microsoft Office Suite experience
- High school diploma or GED
Helpful
- Knowledge of AS400 and Content Manager
- Knowledge of the trucking industry
- Bilingual (English, Spanish)