What are the responsibilities and job description for the Clerk, Customer Service position at OOIDA?
OOIDA is seeking a detail-oriented and customer-focused Preliminary Quote Clerk to join our team. In this role, you will serve as an important first point of contact for members and prospective insureds by gathering information and maintaining accurate records. The ideal candidate will have strong communication skills, excellent organizational abilities, and a commitment to providing outstanding customer service.
Join OOIDA and become part of a team dedicated to supporting professional truckers and the transportation industry.
Benefits
- Employee Medical & Dental Insurance available the first of the month after 60 days of employment
- Vacation and personal time after 60 days
- 401K - employer matches half up to 10%
- Casual dress attire
- On-site fitness and daycare center
Responsibilities
- Answers routine telephone calls, collecting information for quoting and underwriting, while updating and verifying electronic files with current information.
- Manages all information received; organizes and maintains paper and electronic files, ensuring files are updated and maintained at all times.
- Maintains operations by following policies and procedures and reporting needed changes.
- Participates in proactive team efforts to achieve departmental and Association goals.
Required
- High School Diploma or GED
- Microsoft Office Suite experience
Helpful
- Knowledge of the trucking industry
- Bilingual (English, Spanish)