What are the responsibilities and job description for the Dispatch Representative position at OOCL USA Inc?
Dispatch Representative – Onsite role
Location: 10913 S River Front Pkwy, Suite 200; South Jordan, UT 84095
Schedule: M-F 8:30AM-5PM
Overview: The most important skill we are seeking that would also help the selected hire be successful in this role is strong customer service skills. This role will be communicating with truckers, the customer service department, and other teams within the Operations department. This role is on the Dispatch team as a part of the Operations department.
The Department:
This role is a part of the Dispatch team, which is a part of the Operations department. Within our organization, the Operations department works directly with terminals, rails, depots, motor carriers and suppliers in the region daily. Specifically, Operations ensures all equipment is in good order and moving timely. This is accomplished using internal systems for planning and monitoring equipment flows, managing empties to booking ratios, ensuring empty availability for vessel repositioning, while making sure no equipment is idling in the region.
Key Job Accountabilities:
- Monitor daily work activity and prioritization for the Dispatch team, then provide results to management
- Manage all exceptions and service recoveries as the first point of contact
- Review daily activities for training or enhancement opportunities by providing continual observation of items for staff growth and knowledge and to bring efficiencies to the team.
- Develop and improve cross-functional job tasks for proactive and clear handling.
- Ensure ISO compliance and recommend actions for continuous improvement.
- Team liaison for cross-functional projects to provide dispatch input
- Manage invoice rejections and provide problem resolutions
- Review job order failure cases and provide resolution
- Quarterly review with the Procurement team to assist with dispatch input on vendor review and trucking supplier performance.
- Review invoice rejection and provide problem resolution
Qualifications:
- Strong knowledge of Microsoft Office Suite
- Strong interpersonal skills
- Excellent verbal and written communication, especially proficient in email communication
- High attention to detail
Preferred Skills:
- Government rules and regulations
What is OOCL?
Orient Overseas Container Line (OOCL) is one of the world's largest integrated international container transportation, logistics and terminal companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa, and Australasia. The North America Group – NAG Headquarters is in Utah.
OOCL Benefits:
As a global company, we offer exceptional career and development opportunities with attractive compensation and benefits including:
- A Competitive Salary
- 401k Retirement Plan AND Pension Plan
- Paid Time Off/Vacation Days
- Paid Major Holidays
- Floating Days off
- Paid separate sick days
- Medical, Dental, and Vision Insurance
- Excellent Growth and Advancement Opportunities
- Friendly, Clean, Business Casual Office Environment
- Referral bonuses
- Bi-Weekly pay
- Tuition Assistance after 12 months
All employment is contingent upon the successful completion of a background check.
OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.