What are the responsibilities and job description for the Dispatch Service Representative position at Intermountain Home Services?
Description
DISPATCHER — KEEP THE TEAM MOVING!
Are you the person who can juggle 20 things at once, stay calm when everything changes, and somehow make it all work? If you thrive in a fast-paced environment, love solving problems, and enjoy being the person everyone can count on, we want to meet you!
Service Dispatchers at SameDay Heating & Air Plumbing and Electrical, are a driving force of our brand. . You’ll connect customers, technicians, managers, and sales teams while keeping the day running smoothly across HVAC, Plumbing, and Electrical.
What You'll Do
WHY SameDay Heating & Air Plumbing and Electrical? One Team. Relentless Standards. Results That Matter. We believe in ownership, teamwork, growth, accountability, and doing things the right way.
If you're looking for a place where you can grow, make an impact, and be part of a team that is going somewhere, this could be your next move.
Benefits
Join SameDay Heating & Air Plumbing and Electrical and be a part of the team that keeps everything moving forward.
SameDay Heating & Air Plumbing and Electrical is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.
DISPATCHER — KEEP THE TEAM MOVING!
Are you the person who can juggle 20 things at once, stay calm when everything changes, and somehow make it all work? If you thrive in a fast-paced environment, love solving problems, and enjoy being the person everyone can count on, we want to meet you!
Service Dispatchers at SameDay Heating & Air Plumbing and Electrical, are a driving force of our brand. . You’ll connect customers, technicians, managers, and sales teams while keeping the day running smoothly across HVAC, Plumbing, and Electrical.
What You'll Do
- Dispatch technicians and manage daily schedules for maximum efficiency.
- Answer calls and communicate with customers and field technicians.
- Schedule estimates, sold jobs, follow-ups, and service calls.
- Adjust schedules when emergencies, delays, or cancellations happen.
- Manage technician on-call schedules.
- Coordinate with managers, technicians, sales, and customer service teams.
- Debrief technicians after jobs and help resolve customer concerns.
- Pull permits and coordinate inspections.
- Process purchase orders, invoices, warranties, and job documentation.
- Track Quiet Cool & Generac inventory and order equipment as needed.
- Follow up on outstanding customer balances and assist with month-end goals.
- Loves solving problems and finding solutions.
- Can multitask without losing the details.
- Communicate confidently and professionally.
- Stays calm when the schedule gets crazy.
- Is organized, proactive, and accountable.
- Has a strong customer service mindset.
- Can work well with technicians, managers, customers, and multiple departments.
- Isn't afraid to pick up the phone and make things happen.
- Learns technology and new systems quickly.
WHY SameDay Heating & Air Plumbing and Electrical? One Team. Relentless Standards. Results That Matter. We believe in ownership, teamwork, growth, accountability, and doing things the right way.
If you're looking for a place where you can grow, make an impact, and be part of a team that is going somewhere, this could be your next move.
Benefits
- Medical insurance paid for employees affordable family options
- Dental & Vision
- HSA & Copay plan options
- 401(k) with company match
- PTO
- 6 Paid Holidays
Join SameDay Heating & Air Plumbing and Electrical and be a part of the team that keeps everything moving forward.
SameDay Heating & Air Plumbing and Electrical is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.