What are the responsibilities and job description for the Sales Support Specialist position at OOCL North America Group?
Location: 774 South Shelmore Boulevard, Suite 101, Mount Pleasant, SC 29464
Schedule: 8:30AM-5PM M-F
Who We Are
OOCL (Orient Overseas Container Line) is one of the world’s leading ocean container transport and logistics companies, operating a global network that keeps supply chains moving across every major trade lane. Our culture is grounded in our core values — People People People, Community Responsibility, Customer Focus, and Excellence Through Quality — and we’re committed to empowering our teams to make a meaningful impact in global trade.
The Team
Within our organization, the Sales Support team assists our outside sales representatives who are located throughout the United States. Responsibilities include managing contracts, quoting rates, and reserving allocation on vessels. We are a point of contact for customers when they have questions or issues relating to their contract, and we work closely with other departments internally to ensure that our customers are supported and have a quality experience while doing business with OOCL.
Responsibilities
OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com .
Schedule: 8:30AM-5PM M-F
Who We Are
OOCL (Orient Overseas Container Line) is one of the world’s leading ocean container transport and logistics companies, operating a global network that keeps supply chains moving across every major trade lane. Our culture is grounded in our core values — People People People, Community Responsibility, Customer Focus, and Excellence Through Quality — and we’re committed to empowering our teams to make a meaningful impact in global trade.
The Team
Within our organization, the Sales Support team assists our outside sales representatives who are located throughout the United States. Responsibilities include managing contracts, quoting rates, and reserving allocation on vessels. We are a point of contact for customers when they have questions or issues relating to their contract, and we work closely with other departments internally to ensure that our customers are supported and have a quality experience while doing business with OOCL.
Responsibilities
- Assist with contract maintenance, renewals, and space requests.
- Qualify, process, and troubleshoot requests for spot quotes, trade offered rates, and bids.
- Apply problem solving skills.
- Service Contract knowledge (rate & surcharge structure terms & conditions)
- Answer and qualify customer inquiries related to rates and service offerings.
- Direct customers to appropriate department as needed.
- Collaborate onboarding activities with outside sales.
- Must be able to function in MS Office, especially Excel, Power Apps, and Outlook
- Written & Oral Communication Skills
- Critical thinking skills
- Planning, prioritizing, and multitasking
- CRM experience a plus
- Medical & Dental premiums 100% company paid
- Optional Vision Insurance
- 401(k) Retirement Plan Pension Plan
- PTO Paid Personal Days in addition to PTO Separate Paid Sick Time Off
- Major Holidays Paid
- Tuition Assistance after 12 months
- Employee Assistance Program
- Referral bonus
OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com .