What are the responsibilities and job description for the Sales Support Specialist position at OOCL USA Inc?
Sales Support Specialist - Onsite role
774 South Shelmore Boulevard, Suite 101, Mount Pleasant, SC 29464
What is OOCL?
OOCL is one of the world's largest integrated international container transportation, logistics and terminal companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa, and Australasia.
The Department
Within our organization, the Sales Support team assists the outside sales representatives who are located throughout the United States. Responsibilities include managing contracts, quoting rates, and reserving allocation on vessels. We are a point of contact for customers when they have questions or issues relating to their contract, and we work closely with other departments internally to ensure that our customers are supported and have a quality experience while doing business with OOCL.
OOCL Sales Analyst Benefits (What we offer to you):
- 401k Retirement Plan AND Pension Plan
- Paid Vacation/PTO
- Sick time
- Major paid Holidays
- Floating personal days off
- Medical, Dental, and Vision Insurance
- Referral bonuses
- Tuition Assistance after 12 months
- Set weekday schedule Mon-Fri 8:30am-5:00pm
- Excellent Growth and Advancement Opportunities
Sales Support Specialist Minimum Requirements:
- Must be able to function in MS Office, especially Excel, Power Apps, and Outlook
- Written & Oral Communication Skills
- Critical thinking skills
- Planning, prioritizing, and multitasking
- CRM experience a plus
Sale Support Specialist Position Responsibilities:
- Assist with contract maintenance, renewals, space requests.
- Qualify, process, & troubleshoot requests for spot quotes, trade offered rates, and bids.
- Assist sales in maintaining customer record/profiles
- Apply problem solving skills as applicable
- Service Contract knowledge (rate & surcharge structure terms & conditions)
- Answer and qualify customer inquiries related to rates and service offerings.
- Direct customers to appropriate department as needed.
- Collaborate onboarding activities with outside sales.
All employment is contingent upon the successful completion of a background check.
OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.