What are the responsibilities and job description for the Documentation Representative - Ocean Shipping position at OOCL North America Group?
Located in Salt Lake City, Utah area
On-site role Mon-Fri (w/1 hour lunch)
10913 S River Front Parkway Suite 200, South Jordan, UT 84095
What is OOCL?
OOCL is one of the world's largest integrated international container transportation, logistics and terminal companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.
Within our organization, OOCL Documentation department produces the bill of lading based on the booking and cargo information provided by the customer. This team is also responsible to coordinate the preparation of Export and Import manifest with customers and other functional departments to ensure the containerized cargo meets customs requirements at origin and at destination. By joining the Documentation team, you will have the opportunity to develop your knowledge of the various aspects of the shipment process.
OOCL Benefits (What We Offer To You)
As a global company, we offer exceptional career and development opportunities with attractive compensation and benefits for Documentation Representative - Ocean Shipping, including:
- 401k Retirement Plan AND Pension Plan
- Paid Vacation/PTO
- Separate paid sick time
- Paid major holidays
- Floating Personal paid days
- Medical, Dental, and Vision Insurance
- Excellent Growth and Advancement Opportunities
- Tuition Assistance after 12 months
Position Responsibilities For Documentation Representative - Ocean Shipping
- Respond to incoming calls and provide clear and concise response to inquiries, troubleshoot problems, provide accurate information, and maintain a pre-defined Key Performance Indicator (KPI).
- Process external and internal requests submitted electronically or via email. Complete urgent cases including those submitted by offshore Documentation group within same day.
- Monitor incomplete Bill of Ladings and communicate directly with customers and other functional departments to facilitate completion. Release Bill of Lading upon completion and vessel sailing.
- Reconcile advanced manifest services in order to resolve discrepancies, obtain missing information and submit manifest to customs and terminals
Minimum Requirements
- Excellent oral and written communication skills
- Ability to prioritize tasks, time management and flexibility
- Working knowledge of Microsoft Office products
Preferred Skills
- Knowledge of Tariff rules and regulations
- Knowledge of customs, letter of credits and shipping industry related experience
- Attention to details
- Spanish/English bilingual
Why work here?
OOCL is well respected in the industry with a reputation for providing customer-focused solutions, a quality-through-excellence approach, and continual innovation. OOCL is one of the leading international carriers serving a full range of logistics and transportation services throughout the globe. It is also an industry leader in the use of information technology and e-commerce to manage the entire cargo process.
All employment is contingent upon the successful completion of a background check.
OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com .