What are the responsibilities and job description for the Customer Service Representative - Ocean Export position at OOCL North America Group?
10913 S River Front Pkwy, South Jordan, UT 84095
Must be located in Utah. On-site role Mon-Fri (w/1 hour lunch)
Not your typical customer facing, retail position! No sales, we have a separate team for that. Read below for full details.
If you want to learn about international business and the transportation and logistics arm of world trade, the Customer Service Representative - Ocean Export role is the perfect opportunity for you!
No Experience in Supply Chain? Don't worry we will teach you, up to 90 days of on the job training!
Benefits
- Medical, Dental, and Vision Insurance
- 401k Retirement Plan AND Pension Plan
- Paid Vacation/PTO
- Separate Paid Sick Time Off
- Major Holidays Paid
- Paid Personal Days in Addition to PTO
- Tuition Assistance after 12 months
- Employee Assistance Program
- Referral bonus
Job Responsibilities For Customer Service - Ocean Export Team
- Respond to customer inquiries for export cargo both via email and telephone
- Create, amend or transfer export bookings utilizing appropriate Systems and Guidelines
- Communicate cross functionally to manage customer expectation, equipment and space availability and escalate to direct management as required
- Promote utilization of OOCL online tools
Qualifications
- Customer service experience
- Attention to detail, excellent verbal and written communication skills
- Capable of managing multiple tasks simultaneously
- Knowledge of Microsoft Office Suite
What is OOCL?
OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia. With our core values – People People People, Community Responsibility, Customer Focus, Excellence through Quality – we hope to empower our employees to achieve the mission of OOCL.
All employment is contingent upon the successful completion of a background check.
OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com .