What are the responsibilities and job description for the Internal Service Advisor position at Onewater Marine Inc?
POSITION SUMMARY
As an Internal Service Advisor at OneWater Marine, you will play a critical role in supporting our service department operations by assisting with internal communication, facilitating service requests, ensuring proper documentation, and collaborating with service technicians, parts departments, and other teams to streamline service processes. This role is focused on ensuring smooth operations and efficient service delivery, both internally and externally.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties (Most Important to Least Important) |
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SKILLS
- Excellent interpersonal and communication skills
- Ability to build and maintain customer relationships
- Ability to manage service schedules and appointments
- Ability to prioritize tasks in a fast-paced environment
- Detail-oriented with accurate documentation and reporting
- Efficient in managing workflow and ensuring customer expectations are met
QUALIFICATIONS / REQUIREMENTS
- High school diploma or equivalent (required)
- Minimum of 2-3 years of experience in a customer service or service advisor role, preferably in the automotive, marine, or related industries preferred
- Experience working in a service department (marine service experience is a strong advantage)
- Knowledge of marine equipment, boats, engines, and parts (strongly preferred)
- Familiarity with basic marine maintenance and repair terminology
PHYSICAL DEMANDS
Use the table / checklist below to indicate what is required of this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Using the rating scale below, indicate how often the following physical activities and environmental conditions are required/present in performing the Essential Job Responsibilities.
C=Constantly | F=Frequently | O=Occasionally | R=Rarely |
(5-8 hrs. /shift) | (2-5 hrs. /sift) | (Up to 2 hrs. /shift) | (Not regular part of job) |
Physical Activities | |||
Remaining in a stationary position, often standing or sitting for prolonged periods | F | Repeating motions that may include the wrists, hands and/or fingers | F |
Moving about to accomplish tasks or moving from one worksite to another | F | Operating motor vehicle | O |
Communicating with others to exchange information | C | Assessing the accuracy, neatness and thoroughness of the work assigned | C |
Hearing | C | Talking | C |
Seeing | C | Eye/Hand/Foot Coordination | F |
WORK ENVIRONMENT
Use the table / checklist below to indicate the environmental conditions and physical demands of the position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How would you best describe the environmental demands for this position? (Check only one)
Environmental Conditions | |||
No adverse environmental conditions expected | X | Poor ventilation |
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Hazardous conditions |
| Small and/or enclosed spaces |
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Noisy environments |
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How would you best describe the physical demands for this position? (Check only one)
Physical Demands | |
Sedentary work that primarily involves sitting/standing | ☐ |
Light work that includes moving objects up to 20 pounds | ☐ |
Medium work that includes moving objects up to 50 pounds | ☐ |
Heavy work that includes moving objects up to 100 pounds or more | ☒ |
This position operates exclusively in an indoor office environment with controlled temperatures. (Y/N)
DO NOT MAKE ANY EDITS TO THE BELOW PORTION OF THE JOB DESCRIPTION:
OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Salary : $90,000 - $100,000