Pre-Registration

Our Company:

At OnePeak Medical, we are a team of dedicated caregivers who are passionate about providing exceptional healthcare services. Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at optimizing wellbeing. We seek individuals who share our commitment to innovation and growth and empower our frontline healthcare providers with the latest resources to excel in their roles.

Job Summary:

As pre-registration, you will be the contact for patients and others via multiple lines of communication, including phone, SMS, email, and more. Pre-registration is a personal guide for our patients as they receive care at OnePeak Medical. This role helps patients understand their insurance and costs, as well as all the services OnePeak Medical has to offer. Your role is pivotal in maintaining high patient satisfaction through the delivery of exceptional customer service

Responsibilities and Duties:

• Deliver exceptional customer service with a warm and positive phone greeting for patients.
• Register patients and update their demographics and insurance data in the electronic health records system.
• Confirm the accuracy of patient information advising on necessary documentation updates.
• Ensure all required forms, consents, and documents are completed prior to appointments.

• Verify patient eligibility and benefits.
• Offer personal knowledge on products and services
• Fulfill end-of-day operational responsibilities.
• Attend and complete department and clinical meetings and trainings as scheduled.
• Adhere to and enforce all HIPAA and OSHA compliance laws and regulations. 
• Adhere to OnePeak Medical's policies and procedures, as outlined in the employee handbook and policies.
• Perform additional responsibilities as required in support of OnePeak Medical.
• Demonstrate flexibility and the ability to meet business needs

Skills and Abilities:

• Hold oneself accountable for delivering high-quality, timely, and cost-effective results.
• Exhibit excellent time management skills with the ability to multitask, prioritize, and organize workload effectively. 
• Demonstrate effective communication with patients, staff, and providers, both in written and oral form. 
• Exhibit excellent customer service and teamwork skills, projecting a welcoming and positive attitude.
• A compassionate and understanding nature is critical to understanding and addressing the needs and concerns of patients
• Demonstrate effective problem-solving and conflict-resolution skills when addressing patient concerns.
• Inspire and motivate self and others, displaying confidence.
• Display good judgment and make timely and sound decisions.
• Embrace a continuous improvement mindset.
• Possess strong interpersonal skills and maintain professionalism.
• Listen attentively and welcomes constructive feedback.
• Thrive in a fast-paced environment.

Education and Experience:

• High school diploma or equivalent – required
• 6 months of customer service experience – required
• 6 months of front desk reception or scheduling experience in a medical office – strongly preferred
• Prior PM/EHR experience – strongly preferred
• Proficiency in Microsoft Office Suite – strongly preferred
• Computer/tech savvy –strongly preferred
• Knowledge and experience with medical billing and insurance payors, including Medicare, medicaid, private insurance, and managed care programs – strongly preferred