What are the responsibilities and job description for the HVAC Maintenance Technician position at One Hour Heating and Air Conditioning?
The Maintenance Technician provides maintenance on newer residential heating and air conditioning systems according to company standards while providing the customer with a high quality experience.
- Primary responsibilities:
- Conducts Comfort Club™ and revenue maintenance calls as well as parts/component replacement calls.
- Accurately documents:
- Age and type of each system component on invoices.
- Services completed.
- Discussion with customer regarding current and/or future equipment/service requirements.
- Invoices and costs for service.
- Debriefs service call with dispatch after each service call.
- Wears floor savers while working in client homes.
- Inspects area for cleanliness after job completion.
- Maintains company vehicle, ensuring cleanliness and organization, both inside and out.
- Maintains a professional image at all times by:
- Wearing only company approved and provided One Hour apparel.
- Following safety policies and procedures.
- Abiding by ALL One Hour standards of performance and code of ethics.
- Maintaining a courteous demeanor with all customers and associates.
- Respecting the customer’s property.
- Participates in ALL company sponsored training classes.
- Assists in mentoring and training maintenance technicians.
- Required knowledge, skills and abilities:
- Solid communication and customer service skills.
- Valid driver’s license and a clean driving record.
- Ability to pass a background check and drug screen.
- Educational/certification requirements:
- GED or High School Diploma.
- Ability to pass NATE Core Test (TM1).
- Ability to Pass Nate Certification in one Service Specialty
- Preferred qualifications:
- Associate’s degree in related field.
- Environmental conditions:
- Extreme Temperatures
- Loud noises
- Confined spaces
- Adverse weather
- Ability to work in confined spaces and to maneuver in attics, basements, and crawl spaces to access HVAC units.
- Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
- Work assignments may be performed with or without reasonable accommodation to a known disability.
- Physical requirements:
- Heavy lifting
- Ability to stand, walk, and climb ladders and stairs.
- Ability to work in confined spaces and to maneuver in attics, basements, and crawl spaces to access HVAC units.
- Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
- Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
- Work assignments may be performed with or without reasonable accommodation to a known disability.
- Expectations
- NPS attainment of 95%
- Labor percentage below 20%
- Callback percentage below 3%
- Maintain an average ticket of $150
- Collection of 100% of receivables
- Club conversion percentage of 60%
- Revenue and IAQ sales at or above expectations
Salary : $150