What are the responsibilities and job description for the Retail Counter Associate (Industrial Hose & Fluid Solutions) position at Omni Services, Inc.?
About the role
Be the face of our branch. You’ll serve walk-in customers, diagnose hose and connector needs, and fabricate fluid-conveyance assemblies to manufacturer specifications—quickly, safely, and with great service. You’ll also support merchandising, inventory, and order flow to help grow the business.
What you’ll do
- Greet and service customers at the counter; enter orders accurately in the system.
- Identify hoses and fittings; fabricate assemblies to spec with proper tools and processes.
- Follow company pricing, credit, and cash-handling/reporting guidelines.
- Solve customer problems directly or route to the correct in-house specialist.
- Increase sales via cross-sell, up-sell, add-ons, promos, and new products.
- Keep counter and merchandising areas clean, stocked, and attractive; rotate/discontinue items as needed.
- Partner with ISS/OSS/warehouse to resolve service issues promptly.
- Light warehouse duties, including shipping and receiving, as needed.
- Attend product/safety training; follow all company policies & procedures.
- Perform other duties as assigned.
What you’ll bring (must-haves)
- A customer-first mindset with strong listening and phone skills.
- Tact and professionalism with difficult situations; a team-player attitude.
- Comfort in a fast-paced environment; able to follow written SOPs.
- Basic computer skills (Word, Outlook, Excel, Internet).
- Ability to stand/walk through the shift and lift up to 80lbs safely.
- Ability to pass drug screen.
- Education: High school diploma/GED.
Preferred qualifications
- 1–3 years retail counter experience (hardware, auto parts, industrial).
- Wholesale distribution experience.
- Mechanical aptitude; basic fluid power knowledge.
- Prior experience with hoses, fittings, or industrial products.
Job Type: Full-time
Pay: $21.63 - $31.25 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $22 - $31