What are the responsibilities and job description for the Assistant Front Office Manager position at Omni Hotels \u0026amp; Resorts?
Omni Dallas Hotel
Recently named one of the Top 5 City Hotels in Texas by Travel Leisure’s 2025 World’s Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality.
Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you’re a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match.
Overview:
The Assistant Front Office Manager will work closely with the Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.
Responsibilities:
- Handle all training with associates to ensure Omni Standards.
- Communicate with all department managers on a continuing basis. Especially the communication with Night Audit each evening/morning.
- Handle all guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
- Be very familiar with the hotel computer system for training, maintenance, and troubleshooting.
- Complete weekly supply inventories to ensure adequate pars.
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day; i.e., V.I.P.'s, ESP's, Special Requests, etc.
- Prepare group information sheets.
- Complete check-out with balance report.
- Complete credit check daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibility.
- Ensure knowledge and training in the company and hotel's marketing programs.
- Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
Qualifications:
- Previous luxury hotel experience is preferred.
- Must be able to work a flexible schedule and be willing to work nights, weekends, and holidays.
- Ability to stand for the entire scheduled shift.
- Customer service-oriented, ability to multitask, detail-oriented, and excellent organizational skills needed.
- Knowledge of Property Management Systems and related computer programs
- Strong knowledge of Microsoft Office Software.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.