What are the responsibilities and job description for the Assistant Front Office Manager position at Hilton DFW Lakes Executive Conference Center?
Company Description The Hilton DFW Lakes Executive Conference Center is a hospitality and conference destination set on forty wooded acres beside a private 12-acre lake in Grapevine, TX, just 2.5 miles from DFW International Airport with courtesy shuttle service. The property features 395 guest rooms, five major suites, indoor and outdoor event spaces, sports bar and restaurant, Starbucks outlet, tennis courts, heated pools, jogging path, and a state-of-the-art fitness center. As a member of the International Association of Conference Centers (IACC), the center focuses on delivering high-quality, service-oriented experiences for conferences and leisure guests. Team members benefit from life, dental, and medical insurance, vision benefits, a matching 401(k), discounted meals and hotel stays, and paid vacation, sick, and holiday time. The organization is committed to employee development, internal promotion, and offering flexible hours and shifts for a long-term career in hospitality.
Role Description The Assistant Front Office Manager is a full-time, on-site role based at Hilton DFW Lakes Executive Conference Center in Grapevine, TX. This role supports the Front Office Manager in overseeing daily front desk operations, including check-in and check-out processes, guest inquiries, room assignments, and billing accuracy. The Assistant Front Office Manager helps lead and coach front office team members, monitors service standards, and ensures that guest issues are resolved promptly and professionally to maintain high levels of satisfaction. Daily responsibilities include coordinating with housekeeping and other departments, managing reservations and group arrivals, and maintaining compliance with brand and property policies. The role also involves assisting with scheduling, training, performance feedback, and contributing to a positive, service-focused team culture.
Qualifications
- Candidates should possess strong Front Office and Office Administration skills, with experience in Front Office leadership preferred
- Proven ability to handle guest concerns and create positive guest experiences.
- Able to provide clear verbal and written communication
- Ability to interact effectively with guests and team members.
- Knowledge of hotel property management systems, reservation platforms, and basic cash handling procedures is an advantage.
- Ability to work flexible shifts, including evenings, weekends, and holidays, and to stand for extended periods in a fast-paced environment.