What are the responsibilities and job description for the Assistant Front Office Manager position at Hilton DFW Lakes Executive Conference Center?
Company Description
The Hilton DFW Lakes Executive Conference Center, located in Grapevine, TX, is a premier hospitality destination offering exceptional conference and lodging experiences since 1983. Sitting on 40 acres of scenic, beautifully landscaped grounds with a 12-acre lake, the facility features 395 guest rooms, outdoor pickleball and tennis courts, two heated pools, a state-of-the-art fitness center, and an array of food and beverage options. Just 2½ miles from DFW International Airport, the property provides courtesy shuttle service and is strategically located near local attractions like Grapevine Mills and Bass Pro Shops. Hilton DFW Lakes is committed to excellence in service and employee development, with growth opportunities, comprehensive benefits, and flexible work schedules.
Role Description
As the Assistant Front Office Manager, you will play a pivotal role in ensuring seamless daily operations while delivering exceptional customer service at Hilton DFW Lakes Executive Conference Center. This is a full-time, on-site position based in Grapevine, TX. Responsibilities include supervising front office staff, managing operations to ensure guest satisfaction, addressing guest inquiries and concerns, and maintaining a welcoming and professional environment. You will collaborate with team members to ensure all guests have an excellent experience from check-in to check-out and assist in developing and mentoring staff to perform at their best.
Qualifications
- Experience in Front Office operations for efficient daily workflow management.
- Strong Customer Service and Customer Satisfaction skills to create an exceptional guest experience.
- Effective Communication skills to communicate clearly and professionally with guests, team members, and management.
- Leadership abilities to assist in managing teams and fostering a collaborative, guest-focused environment.
- Previous experience in hospitality or hotel management is a plus.
- Proficiency with front office software and tools is preferred.
- Flexibility to work various shifts, weekends, and holidays as needed.
- High school diploma or equivalent required; a degree in Hospitality Management or a related field is an advantage.