Spa Coordinator -Seasonal

Omni Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.

Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Overview

At Omni Hilton Head Oceanfront Resort's Ocean Tides Spa, the Spa Coordinator plays a vital role in delivering an exceptional and memorable guest experience. This position ensures a warm, polished, and seamless arrival for every guest while expertly managing scheduling, guest communication, retail support, and daily administrative functions. Through attentive service and thoughtful care, the Spa Coordinator upholds Omni's commitment to genuine hospitality, elevated luxury, and personalized wellness experiences.

Responsibilities

• Greet all spa guests warmly and provide personalized assistance throughout their visit.

• Answer phone calls, emails, and in-person inquiries regarding services, pricing, and availability.

• Accurately schedule spa appointments and confirm reservations.

• Anticipate guest needs and resolve concerns promptly to ensure satisfaction.

• Maintain a calm, professional spa environment aligned with luxury service standards.

• Manage the spa booking system, daily appointment flow, and therapist schedules.

• Process payments, post charges, and balance daily transactions accurately.

• Support opening and closing procedures for the spa reception area.

• Maintain cleanliness and organization of the reception, locker rooms, and retail displays.

• Monitor inventory of retail and operational supplies; notify leadership of replenishment needs.

• Promote spa services, packages, and retail products to enhance the guest experience.

• Assist with merchandising and maintaining visually appealing product displays.

• Support achievement of spa revenue goals through service and retail recommendations.

• Communicate effectively with spa therapists, attendants, and resort leadership.

• Support a positive team culture aligned with Omni's core values and service expectations.

• Assist with special events, promotions, and seasonal programming as needed.

Qualifications

• Previous experience in hospitality, spa, wellness, or luxury customer service preferred.

• Strong communication, organization, and multitasking skills.

• Ability to remain professional and composed in a fast-paced environment.

• Basic computer proficiency and experience with scheduling or POS systems.

• Flexible availability including weekends, evenings, and holidays.

• Ability to stand for extended periods.

• Ability to lift up to 25 pounds occasionally.

• Comfortable working in a spa environment with varying temperatures and aromas.

• Work in a luxury oceanfront resort environment.

• Opportunity to grow within Omni Hotels & Resorts.

• Competitive pay, benefits, and associate perks.

• Be part of a culture focused on service, teamwork, and memorable guest experiences.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.