What are the responsibilities and job description for the Evening Operations Manager position at Omni Hotels & Resorts?
Overview
Barton Creek Resort & Spa
Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.
Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.
Job Description
Omni Hotels & Resorts is seeking Evening Operations Manager for the beautiful Barton Creek Resort & Spa!
Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel Leisure World's Best Awards 2024
Responsibilities
- Communicate with all department managers on a continuing basis. Especially the communication with Night Audit each evening.
- Assist with handling all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Understand and able to lead all emergency procedures and security proto calls.
- Be very familiar with the hotel computer system for training maintenance and trouble shooting.
- Resort walks to monitor operations throughout the property.
- Oversee all FO, GS, HK, Security departments and assist the F&B PM managers as needed
- Attend Weekly Resume meeting to be familiar with all group activities, movements, and agreements.
- Complete rate discrepancy report and make needed changes.
- Prepare group information sheets, be knowledgeable of group activities around the resort.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assure knowledge and training of Marketing Programs of company and hotel.
- Understand all emergency procedures.
- Understand all radio codes.
- Ensure representation at the Safety and issue Prevention Meetings.
- Conduct appropriate number of MOS Checklists for each associate every month.
- Conduct a monthly department meeting.
- Monthly review of AAA Standards with all associates.
- Ensure all items on the SOP review are handled in a timely manner.
- Ensure that all standards on the overnight shift are being adhered to.
- Broad knowledge of Opera, Synergy and Resort Suite systems.
- Broad knowledge of all Resort services and amenities.
- Knowledge of reservations special packages.
- Ensure cleanliness and organization of the department.
- Ensure all needed reports are run.
- As needed will be required to cover shifts at front desk.
- Handle all training with associates to ensure Omni Standards.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Complete weekly supply inventories to ensure adequate pars of such.
- Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
Qualifications
- Minimum of 3 years Front Office Management experience preferred. Previous leadership experience in an upscale, full service hotel environment is required.
- Must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
- Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.
- Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
- Must be able to work a variety of shifts, including weekends and holidays. May require working overnight shifts.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.