What are the responsibilities and job description for the Technical Customer Service Representative position at Omega Holdings?
We are seeking an extremely computer-savvy individual to join our technical support/customer service team. The ideal candidate will have a technical or mechanical background, strong problem-solving skills, and the ability to take initiative while being a collaborative team player. This role requires someone highly motivated, organized, and committed to providing exceptional customer service.
Key Responsibilities:
- Handle incoming customer calls and respond to inquiries
- Provide technical assistance on products and applications
- Resolve service questions and complaints professionally
- Research and help develop new parts and product lines
- Contribute to creating a customer-focused environment
- Assist other departments with special projects as needed
Required Education & Experience:
- 3 years of experience in customer service or technical support
- Mechanical or technical background preferred
- College degree highly preferred
- Strong professional communication skills
- Self-starter, highly motivated, and organized
- Proficient with computers, including Word, Excel, and typing at 50 WPM
Desired Qualities:
- Quality-focused with strong attention to detail
- Excellent problem-solving and analytical skills
- Active listening and effective phone skills
- Ability to resolve conflicts and analyze information quickly