What are the responsibilities and job description for the Customer Service Representative position at Acro Service Corp?
Job Title: Customer Support Representative II - Customer Support
Duration: 24 Months (With possibility of extension)
Location: Johnston, IA, 50131 (Onsite)
JOB DESCRIPTION:
PRIMARY RESPONSIBILITIES & DUTIES:
· Take inbound calls and occasional emails from (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase.
· Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.
· Document every interaction effectively in our internal case management system
· Approximately 15-20 calls/day
Shifts:
Contact Center is open from 7am - 6pm CST, Monday - Friday
· Three shifts available that rotate within the 11-hour operation:
· 7:00am - 3:30pm
· 8:00am - 4:30pm
· 9:30am - 6:00pm
· Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
SPECIAL CONSIDERATIONS:
· Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
· Takes approximately 3-4 months from start date to reach full productivity.
· Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with full-time employee.
IDEAL CANDIDATES SHOULD HAVE:
· Knowledge of agriculture, turf (mowers) and utility vehicles
· Prior work experience in Agriculture or Technology dealer channels
· Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
· Call Center experience
· 6 months experience with customer service / support experience
· Efficient researching / troubleshooting skills
· Excellent written and verbal communication skills
· Speak with confidence
· Proficiency with Microsoft Office products
· Willingness to work occasional overtime and holidays
· Solid work history and proven dependability
· Reliable at home internet and a distraction free workplace
Interviews will include behavioral based questioning
· Candidate will be asked to share specific examples
The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.
Salary : $15 - $20
