Technical Customer Support Representative

Job Title: Customer Support Representative II (Technical Support Center)
Location: Johnston, IA
Duration: 24 Months (Contract/Temp with the possibility of extension)
Shift: 1st Shift
Pay Range: $18/hr - $19/hr W2
Retention Bonuses: Available at 6, 12, and 24 months (conditions apply)

Job Description:
We are seeking a Customer Support Representative II to join a fast-paced Technical Support Center supporting advanced agriculture and precision technology products. This position provides front-line technical assistance to dealers and end users through phone, email, and chat.

Responsibilities

Provide front-line customer and technical support for agriculture technology products and software

Assist customers via phone, email, and chat

Accurately document cases in the internal case management system

Troubleshoot issues related to connectivity, web dashboards, mobile apps, GPS receivers, displays, and telematics devices

Create and update online knowledge resources and support tools

Support customer satisfaction and retention through high-quality service

Participate in occasional local travel for facility tours and equipment ride-along (2–3 times per year)

Products Supported May Include

Web dashboards and portals

Mobile applications

Guidance and GPS systems

Telemetry / telematics devices

Display units, terminals, and precision ag tools

Required Qualifications

Customer service or technical support experience

Strong communication, conflict resolution, and problem-solving skills

High comfort level with computers and software

Solid technical aptitude and troubleshooting ability

Experience working with data or data management tools

Ability to work on-site Monday–Friday

High school diploma plus either: a college degree, or a technical certification (IT/database or similar)

Ability to work any assigned shift within the support hours

Preferred Qualifications

Familiarity with agriculture operations or precision agriculture

Experience in ag equipment, dealership support, or ag-tech environments

Bachelor’s degree in Agriculture, Business, Engineering, IT, Math, or related areas

Schedule & Shifts

Support Center Hours:

Monday–Friday, 7:00 AM – 7:00 PM CST

Rotating 8-Hour Shifts:

7:00 AM – 3:30 PM

8:00 AM – 4:30 PM

9:00 AM – 5:30 PM

10:30 AM – 7:00 PM

Candidates must be available for any of the above shifts, which rotate as needed.

Training Schedule
Approximately 6 weeks, Monday–Friday
8:00 AM – 4:30 PM
Strict attendance policy—no time off allowed during training
(LH-R7)
#IND2

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Application Question(s):

• How many years of customer service or technical support experience do you have?

• Do you have experience troubleshooting software, devices, or technical issues?

• Do you have experience working with data or data management tools?

• Do you have experience working in agriculture, precision ag, or supporting ag-related technology?

• Are you comfortable handling customer calls, emails, and chats in a fast-paced support environment?

• Are you able to commit to a strict 6-week training schedule with no time off (8:00 AM – 4:30 PM, Monday–Friday)?

• Are you a US Citizen or GCH? If on Visa please mention the Visa Status.
• Are you ready for background check and drug screen in accordance with the local law and regulations?
• Please confirm your email address and contact number.
• Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?
• What is your Expected Pay Range?
• Please share your Current Location, Street Address and Zip Code.

Work Location: In person

Salary : $18 - $19